Senior Analyst - ITCS
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | £56,276.00 to £63,176.00 per year |
| Additional salary information: | £56276.00 - £63176.00 a year |
| Hours: | Full time |
| Closing date: | 29 July 2025 |
| Location: | London, SE1 7NJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-1270 |
Summary
Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary; Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst; Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way. Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience; Work with Principal Trainers to ensure awareness of build development and changes; Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate; Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points; Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience; See the full job description and person specification for more details **Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**