Band 4 Business Support Officer | Royal Free London NHS Foundation Trust
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33,094 - £36,195 per annum, including HCAS (pro rata) |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | London, NW3 2QG |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7327752/391-RFL-7327752 |
Summary
Improving the quality of care we provide to our patients, and the experience of our staff, are essential foundations to any successful NHS trust like the Royal Free London. We're looking for an organised, and dedicated, individual whothrives in a fast-paced environment to support the day-to-day operations of our vibrant Quality Improvement team. This is an exciting and varied role where you’ll play a key part in delivering improvement initiatives across the trust.
You’ll be responsible for communicating with staff, coordinating training sessions across multiple sites, and maintaining accurate training records—helping to ensure everything runs efficiently and effectively. With opportunities to work across hospital sites and collaborate with both clinical and non-clinical teams, this role offers valuable exposure to a wide range of improvement projects and the people who are on the frontline of NHS care.
Please note, this application may close earlier than the advertised date if we receive the maximum number of applicants.
The successful candidate will be responsible for the following key activities:
• Coordinating training and other activitiesdelivered and coordinated by the team: including scheduling, planning and supporting training and events, and communication with participants.
• Developing and maintainingkey team databases, customer liaison and other information management activities, including circulation lists, training logs and team inbox/first alert.
• Anchoringteam administration, including support to team meetings, preparation of papers and reports and support to other team members as required.
• Supporting the other elements of the team’s portfolio including branding strategy, communications, knowledge resource and management, elements of team support and external relationships.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification.
If you believe you meet the criteria of the person specification and would like to join the Royal Free and the dynamic Quality Improvement team, we would be interested in receiving your application.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
The post holder will offer World Class Care to service users, staff, colleagues, clients, and patients alike so that everyone at the Royal Free can feel:
• Welcomeall of the time
• Confident because we areclearlycommunicating
• Respectedand cared for
• Reassuredthat they are always in safe hands
1. Training and other activities delivered and coordinated by the team:
Schedule, plan and administer the training and development activities of the Quality Improvement team, including:
· Events organisation: sourcing and booking venues; on-site/remote support on the day (for example, help with registration, tech support, catering support).
· Communication with participants.
· Improvement clinics: manage scheduling, rooms & faculty.
2. Database, customer liaison and other information management activities
· Maintain and develop key team databases, including circulation lists and training logs.
· Manage team inbox and first alert.
· Coordinate presentations at key committees/events: maintain calendar and liaise with committee leads and presenters.
· Support administration of the Life QI platform.
· Support tracking of key projects and activities.
· Work with the team to transition, where possible, to self-service/self-booking for information requests, training access and other offers.
3. Team administration
· Support team meetings and other activities such as organising and coordinating key internal and external meetings for the Quality Improvement team and faculty, including collating the agenda, keeping a meeting record and following up.
· Support the preparation of papers and reports for key meetings.
· Support programme review/feedback meetings including scheduling, pre-meeting preparation (gathering/analysing information, preparing participants) and capturing learning.
· Support team communication and branding activities.
· Finances: raising, logging, and tracking purchase orders.
· Provide PA support to defined senior team members.
4. The post-holder will support wider elements of the Team’s portfolio, including but not limited to supporting:
· Development of a coordinated branding strategy, communications plan and knowledge resource and management plan.
· Execution and maintenance of the branding strategy, communications, and knowledge resource and management plans – for example updating intra and internet sites and the team newsletter.
· Human Resource information management.
· Maintaining resource management systems.
· Improvement and project activities system support, managing training records and Life QI database.
· Management of relationships with key third parties, for example, improvement partners and Life QI
Additionally, the post-holder will, alongside all team members, provide support and cross-cover for annual leave, absence and other needs as required.
This advert closes on Wednesday 23 Jul 2025