Receptionist | The Royal Marsden NHS Foundation Trust
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 per annum |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Sutton, SM2 5PT |
| Company: | The Royal Marsden NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7350650/282-F583 |
Summary
The Main Reception Team at The Royal Marsden Hospital – Sutton is looking for a full-time Shift Receptionist to join our busy and friendly team.
This is a key front-facing role that supports the smooth and professional running of Main Reception services, providing assistance to patients, relatives, staff, and contractors in a dynamic hospital environment.
As an integral member of our multidisciplinary team, you will need excellent interpersonal, verbal and written communication skills, along with strong organisational abilities. You will be expected to remain calm under pressure and manage emergency situations with tact and diplomacy.
Essential IT and keyboard skills are required. While previous hospital or reception experience is desirable, it is not essential, as full training will be provided.
This is a full-time role, working 37.5 hours per week across a rota covering the hours of 07:00 to 20:00, Monday to Friday."
The Shift Receptionist is a key front-line representative of the Facilities Directorate, delivering a professional, welcoming, and efficient reception service to patients, visitors, and staff. Based primarily at Sutton, the post holder will provide flexible cover across Trust sites as required, supporting both the Main Reception and Help Desk functions.
The post holder is expected to exercise sound judgment, initiative, and effective problem-solving skills in managing a wide range of administrative and operational tasks. While day-to-day priorities will be set by line management, the post holder is also expected to respond appropriately to ad-hoc requests from other members of the Facilities Directorate, where these align with the scope of the role.
The Shift Receptionist plays a key role in maintaining high standards of professionalism, confidentiality, and customer care, acting as a reliable point of contact for internal and external stakeholders across the Trust.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
These responsibilities will be carried out with reference to service priorities and in coordination with the shift supervisor, but the post holder is expected to exercise initiative and manage their workload independently.
• First Point of Contact: To provide a friendly and professional front-of-house reception service. Greet and welcome all patients and visitors, acting as the first point of contact and ensuring that everyone is treated courteously and efficiently.
• Enquiry Handling: To address in-person and telephone enquiries promptly, using tact and empathy. Communicate clearly with patients, families, and staff – including those who may be anxious or who face language/cultural barriers – to reassure them and provide accurate information or direction.
• Telephone Management: To answer all telephone calls in a helpful manner, promptly redirecting calls that fall outside the reception’s remit to the appropriate department. Ensure urgent messages or requests are prioritised and conveyed to the relevant personnel without delay.
This advert closes on Saturday 26 Jul 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.