Head of Operations - Venus
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Venus House Unit 3, 62 Garman Road, London, N17 0UT |
| Company: | Booker Group |
| Job type: | Permanent |
| Job reference: | 26605 |
Summary
Responsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is pivotal in delivering exceptional customer satisfaction and achieving budgeted sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus delivers industry-leading choice, price, and service compared to on-trade competitors.
- Lead the operational strategy and efficiency agenda, aligning with the Venus plan and cascading plans effectively to site teams (Key Objectives – HSL, Deliver Sales and profit budget, customer satisfaction and transformation plan actions).
- Drive best practices across all sites to enhance customer satisfaction and identify growth opportunities with both new and existing customers.
- Develop a deep understanding of our customers, their needs, motivations, and alternatives and ensure the Operational teams are aligned to that.
- Optimise resource utilisation to maximise sales and profitability, while driving operational efficiencies (taking the best from Booker to make Venus better)
- Leverage technology to enhance collaboration, streamline operations, and improve customer engagement.
- Cultivate an open, empowering culture that motivates teams, encourages innovation, and supports high performance.
- Build and maintain a strong diverse talent pipeline, ensuring robust training and development across all sites.
- Ensure all sites maintain the highest standards of health and safety, proactively identifying and addressing hazards.
- Promote a values-driven culture that aligns with Booker’s ethos of being ‘A Place to Get On’.
- Uphold the Business Code of Conduct, always acting with integrity and due diligence.
Operational skills relevant for this job
- Successful career to date with a core skill set around leading (leaders) and building a successful team
- Exceptional coaching capability, with a best-in-class motivational style and a people/customer – focused mind set
- Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader
- Commercial knowhow and data literate
- Exceptional communication & stakeholder management
- Ability to deliver systems and process transformation
Experience relevant for this job:
- Ability to make commercially robust decisions to maximise customer satisfaction and cash profit
- Experience of being outward looking, bringing together data and innovation from internal and external sources to meet the needs of customers
- Strong intellectual capability, supported by exceptional levels of emotional intelligence, judgement and empathy
- Positive in nature, but driven to exceed performance expectations
- Resilience and the ability to manage multiple priorities