Cancer Lung Screening Care Coordinator

Posting date:	15 July 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	30 July 2025
Location:	Redhill, RH1 2NP
Company:	NHS Jobs
Job type:	Contract
Job reference:	U0103-25-0048

Summary

Job Summary: This role is to support the smooth co-ordination of patient care across Primary Care Networks across Surrey Heartlands geography and GP Federations for the benefit of our patients. The Care Coordinator will work as part of a team to deliver administrative support to Lung Cancer Screening Programme. They will be responsible for supporting the primary care administration of the project, recording data from the Lung Cancer service provider systems to the relevant primary care systems, liaising with the Lung Cancer screening team, patients, and GP practices. This will include but not limited to organising further tests, coordinating patient-care services, and working with the care teams to evaluate required interventions. They will also be responsible for updating GP systems with all patient letters from the Lung cancer screening service. Key Responsibilities and Duties Input data into the patients healthcare records as necessary Follow protocols and policies mapping patient outcomes. Sending regular reminders to all staff of the shifts and other routine tasks to mitigate last-minute cancellations. Use Accurx to communicate to patients outcomes of the TLHC screening programme. Maintain the TLHC database with full details of actions taken and escalate any issues to the senior team. Monitoring the email inboxes & follow up on any issues raised by patients or staff issues highlighting any concerns Support the services Complaints procedure To work across the Primary Care Networks within the Surrey Heartland's area, as the Lung cancer screening become active in each PCN area. To be the main point of contact for all Lung cancer screening activity across each PCN and with all practice colleagues. To minimise the impact on primary care of the Lung cancer screening activity and results from patients scans and manage any patient-centred requirements which come to light from those reports. Booking patients with mild/ moderate incidental findings for further tests using GP/Enhanced Access appointments for any incidental findings generated from CT scans. Working up any missing components such as blood tests etc before the GP or Practice Nurse is notified of the need to review a patient. Working with the MDTs/screening review team at the trust to ensure a smooth transfer of patients with coding and notifications to the practice. To talk to patients, and where appropriate their families and/or carers, remotely by telephone or video. Explaining the scan results where concerns are raised and explaining the next steps if any are required. Care Coordination Overall responsibility for ensuring that the patients information is forthcoming from both the Lung Cancer Screening providers information system to ensure the smooth running of follow-up care of these patients within the medical centres. A key role of the Care Coordinator will be to receive patient details from the Lung Cancer screening service providers system and manage the transfer of data onto GP systems where this is not coded automatically through ICE Systems. Link to screening mobile site to ensure the non-registered population attending on site as part of the Federation patient registration and engagement programme. Managing a caseload Identify patients who may need support by receiving information about referrals and transfers of care from the service and from internal practice intelligence. Ensure patients have sufficient notes and codes entered into the system prior to notifying the practice or individual GP of the CT scan reports. Maintaining access to the Lung cancer screening service provider information System alongside the screening administrator to ensure seamless transfer of care. Help patients understand their condition and the need for any follow-up actions, including blood tests by liaising with clinical colleagues. Aim for patients to have specific instructions regarding follow-up activities. With the help of relevant clinical colleagues, develop a care plan to address patients personal health care needs in relation to CT scan reports. Ensure care plans are uploaded to all relevant systems for sharing with other providers, including SystmOne and ShareMyCare. Promote clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans and the reasons for their creation. Assist and empower the patient to consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans. Alert the line manager to any issues compromising the quality of projects and operational work streams Be responsible for liaising with relevant managers and coordinating incident, complaint and compliment logging, investigation and reporting, ensuring that the appropriate actions are taken and learning shared within the service and across partner organisations where appropriate Linking with other services Signpost team members, service users and carers to relevant services including the PCN Social Prescribing Link Worker Service. Liaise with the Social Prescriber regarding patients that are identified as needing well-being support. Liaise with PCN clinicians responsible for frailty regarding patients that are identified as needing ongoing support. Liaise with acute trusts, hospices, community and social care providers as required. Arranging, coordinating and minute taking for any key governance meetings; ensure that responsible managers provide reports to support these meetings. You will be expected to travel across Surrey Heartlands. Liaising with relevant services who may support patients through a holistic approach. This could include services such as stop smoking, exercise groups and psychosocial support. Record Keeping Keep accurate and up-to-date records of contact with patients, carers and professionals, including use of SystmOne or EMIS to record patient contact on the medical record. Use accurate SNOMED codes to record patient contacts and interventions, mainly via the use of existing templates, for audit purposes and monitoring and measuring outcomes. Report case studies and outcomes to the PCN at the end of the PCN live screening cycle. General Responsibilities Work as part of the team to seek feedback, continually improve the service and contribute to business planning. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Attend ongoing training and courses to keep abreast of new developments in health care as required by the PCN and Federation. Treat patients with empathy and respect and conduct oneself in a professional manner. Attend and contribute to relevant meetings. To be able to be flexible with working hours including weekends and evenings Work collaboratively to help develop and promote a positive working culture, encouraging staff participation and involvement in developing, improving and promoting the service. Duties may vary from time to time, without changing the general character of the post or the level of responsibility. Confidentiality We consider confidentiality and ensure minimal and appropriate usage of all data we hold and access, to comply with NHS Information Governance frameworks. We ask staff to be vigilant about both their safety and the patients, taking necessary action, as required, and feeding back any concerns so that we can make improvements. Equal Opportunities The organisation values the rich diversity, skills and abilities that people from differing backgrounds and experiences bring to the workplace. Implementing and abiding by a policy that provides for diversity and equal opportunities and deters unlawful discrimination is therefore important to this organisation. Technology We use a selection of computer technology systems and tools. Staff should expect to use automated information systems in their work to improve quality, efficiency and service coordination, and to enable faster and more accurate communication internally and externally. Health and Safety At DHC federation, we recognise the need to comply with the Health and Safety at Work etc. Act 1974 and understand this is a legal requirement, not a matter of choice. We will continuously strive to fulfil our responsibilities for all matters pertaining to health and safety. Furthermore, we will ensure all our staff are fully aware of their individual and collective responsibilities and that they are committed to maintaining a positive and proactive approach to minimising risk. Training and Development We ensure that people have the information, equipment and skills they need to do their work. This includes bespoke training opportunities based on identified gaps and agreed priorities with the team (e.g., Human Factors, trauma-informed care; Non-Violent Communication).