Maintenance Operative
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £27,000.00 per year |
| Additional salary information: | Up to £27,000 per annum |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | Gwynedd, LL57 4BN |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1354157PwlMO |
Summary
Menai Holiday Cottages part of Sykes Holiday Cottages are excited to be looking for a new Maintenance Operative to join our Bangor team.
Salary: Up to £27,000 per annum
Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week)
Working Location: Bangor
Team: Operations
Reporting to: Owner Experience Manager
About Us
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
About the Role
We are looking for a dedicated and hard-working Maintenance Operative to join our team. With a strong focus on customer and owner satisfaction, you will be responsible for responding promptly and effectively to a range of issues that may arise during a guest’s stay at one of our properties.
As the primary point of contact for all hands-on matters, you’ll work closely with both guests and property owners to swiftly address and resolve issues, including property repairs, routine maintenance, and occasional emergencies.
Your Responsibilities
As Maintenance Operative, you will be responsible for the following areas of accountability:
Respond promptly to guest complaints and maintenance issues, ensuring satisfactory resolutions
Complete daily assigned tasks and record all work via the company’s KEA system
Liaise with contractors when specialist repairs are needed
Conduct and record regular property inspections and maintenance checks
Communicate effectively with guests and property owners, both by phone and in person
Adjust heating and hot water systems according to seasonal needs
Ensure compliance with all Health & Safety and company policies
Maintain and check the company vehicle, keeping it stocked and reporting any issues
Support winter improvement projects such as decorating and general maintenance
Assist with property quality checks alongside QA team
Submit business expenses via the Concur system promptly
Arrange refuse collections as needed
Skills and Qualifications
A full, clean driving license is essential as part of this role, as well passionate maintenance skills people, team players and enthusiastic individuals with excellent work ethics.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
Knowledge of general maintenance and trade skills to a high standard
Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator
Ability to react quickly and effectively to emergency situations within remit
Ability to problem solve
Good communication skills to be able to liaise effectively with both owners and guests
Full clean driving license
Good IT skills
Although standouts will also have:
Professional Trade qualifications
Experience and an understanding of building systems e.g. boilers, security and fire alarms
Good knowledge of the local area
Holiday let/hospitality industry experience in a similar Role
Knowledge of Health & Safety responsibilities for holiday letting
Good customer service standards
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Salary: Up to £27,000 per annum
Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week)
Working Location: Bangor
Team: Operations
Reporting to: Owner Experience Manager
About Us
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
About the Role
We are looking for a dedicated and hard-working Maintenance Operative to join our team. With a strong focus on customer and owner satisfaction, you will be responsible for responding promptly and effectively to a range of issues that may arise during a guest’s stay at one of our properties.
As the primary point of contact for all hands-on matters, you’ll work closely with both guests and property owners to swiftly address and resolve issues, including property repairs, routine maintenance, and occasional emergencies.
Your Responsibilities
As Maintenance Operative, you will be responsible for the following areas of accountability:
Respond promptly to guest complaints and maintenance issues, ensuring satisfactory resolutions
Complete daily assigned tasks and record all work via the company’s KEA system
Liaise with contractors when specialist repairs are needed
Conduct and record regular property inspections and maintenance checks
Communicate effectively with guests and property owners, both by phone and in person
Adjust heating and hot water systems according to seasonal needs
Ensure compliance with all Health & Safety and company policies
Maintain and check the company vehicle, keeping it stocked and reporting any issues
Support winter improvement projects such as decorating and general maintenance
Assist with property quality checks alongside QA team
Submit business expenses via the Concur system promptly
Arrange refuse collections as needed
Skills and Qualifications
A full, clean driving license is essential as part of this role, as well passionate maintenance skills people, team players and enthusiastic individuals with excellent work ethics.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
Knowledge of general maintenance and trade skills to a high standard
Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator
Ability to react quickly and effectively to emergency situations within remit
Ability to problem solve
Good communication skills to be able to liaise effectively with both owners and guests
Full clean driving license
Good IT skills
Although standouts will also have:
Professional Trade qualifications
Experience and an understanding of building systems e.g. boilers, security and fire alarms
Good knowledge of the local area
Holiday let/hospitality industry experience in a similar Role
Knowledge of Health & Safety responsibilities for holiday letting
Good customer service standards
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.