Care Navigator/Receptionist
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Coleford, GL16 8RH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5725-24-0003 |
Summary
Answering incoming calls from patients and any other third parties e.g. pharmacies, hospital, nursing homes Dealing directly with patient and all other visitor queries on the front reception desk Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations Making phone calls on behalf of clinicians e.g. asking patients to make an appointment Communicating various clinical results to patients Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions Summarising medical records Photocopying, filing, emailing and printing of patient related documents Opening all incoming mail to the practice and distributing to all departments Ordering clinical tests for patients Effectively utilising the various practice clinical systems Effectively utilising Microsoft packages Chaperoning GP when required after training Dispose of all confidential waste according to practice protocol Any other duties as authorised by the Care Navigation/Reception Lead / Practice Manager Navigate patients to the appropriate services using the practice care navigation policies Optimising patients satisfaction Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Processing and dealing with computerised tasks from clinicians and any other members of the practice team Enter new medical record data on to clinical computer as necessary Process online patient registration for appointments and repeat prescriptions and website forms. Other Tasks Clear and re-stock rooms after surgeries Ensure reception and waiting areas are kept clean and tidy and appropriate information is clearly displayed Ensure building security have thorough knowledge of doors/windows/alarm Act as a chaperone when required Any other tasks allocated by office lead or practice manager This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners and the Practice Manager.