Office Administrator
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | BS22 6HB |
| Remote working: | On-site only |
| Company: | Ultimate Complex Care Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Job Title: Office Administrator
Reports To: Registered Manager / Service Manager
Location: 121 High Street, Worle, Weston-super-Mare, BS22 6HB
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (Office-based with occasional external meetings)
About Ultimate Complex Care Ltd:
At Ultimate Complex Care Ltd, we are committed to delivering high-quality, person-centred care in domiciliary and supported living settings. As a CQC-registered provider delivering regulated activity, we pride ourselves on compliance, compassion and continuity in care.
We are looking to appoint a highly organised and proactive Office Administrator to support our operations, compliance and communication across the business.
Role Purpose:
The Office Administrator will provide essential administrative and scheduling support to the leadership and care coordination teams. This individual will work closely with commissioners, brokerage, external stakeholders, and internal colleagues to ensure operational efficiency and excellent client outcomes.
Key Responsibilities:
Administrative Duties
Maintain accurate and up-to-date client and staff records (digital and hardcopy)
Manage incoming enquiries by phone, email and in person in a professional and timely manner
Prepare documentation for internal meetings, audits and external inspections
Monitor and organise emails, calendars and appointments for managers
Care Coordination Support
Assist in scheduling of rotas and care visits, ensuring adequate coverage for all shifts
Respond promptly to brokerage referrals and package bids, liaising with commissioners and funding bodies
Liaise with new and existing clients, families and multidisciplinary teams
Compliance & Governance
Support in the preparation and execution of internal audits including training compliance, documentation and spot checks
Support the Quality and Compliance Lead with document control and policy updates
Maintain confidentiality and uphold GDPR/Data Protection protocols at all times
Stakeholder Engagement
Attend external meetings with clients, brokerage teams, social workers and NHS or local authority representatives when required
Support with compiling feedback and reports for contract monitoring or safeguarding meetings
Desirable Skills & Experience:
Previous experience in a similar administrator role within a care organisation, healthcare or regulated service
Familiarity with rota planning systems and understanding of care delivery workflows
Working knowledge of CQC compliance, social care governance and service audits
Confident in liaising with commissioners, brokerage and professionals from statutory bodies
Excellent interpersonal and organisational skills
Strong IT skills including Word, Excel, email and cloud-based systems
Able to manage competing priorities and remain calm under pressure
Desirable Qualifications:
NVQ Level 2 or 3 in Business Administration, Health & Social Care, or equivalent
Training in safeguarding, GDPR, or compliance (desirable but not essential)
Personal Attributes:
A team player with a “can-do” attitude
Reliable, trustworthy and solution-focused
Willingness to learn and adapt in a growing organisation
Able to travel locally for meetings and visits when needed
Reports To: Registered Manager / Service Manager
Location: 121 High Street, Worle, Weston-super-Mare, BS22 6HB
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (Office-based with occasional external meetings)
About Ultimate Complex Care Ltd:
At Ultimate Complex Care Ltd, we are committed to delivering high-quality, person-centred care in domiciliary and supported living settings. As a CQC-registered provider delivering regulated activity, we pride ourselves on compliance, compassion and continuity in care.
We are looking to appoint a highly organised and proactive Office Administrator to support our operations, compliance and communication across the business.
Role Purpose:
The Office Administrator will provide essential administrative and scheduling support to the leadership and care coordination teams. This individual will work closely with commissioners, brokerage, external stakeholders, and internal colleagues to ensure operational efficiency and excellent client outcomes.
Key Responsibilities:
Administrative Duties
Maintain accurate and up-to-date client and staff records (digital and hardcopy)
Manage incoming enquiries by phone, email and in person in a professional and timely manner
Prepare documentation for internal meetings, audits and external inspections
Monitor and organise emails, calendars and appointments for managers
Care Coordination Support
Assist in scheduling of rotas and care visits, ensuring adequate coverage for all shifts
Respond promptly to brokerage referrals and package bids, liaising with commissioners and funding bodies
Liaise with new and existing clients, families and multidisciplinary teams
Compliance & Governance
Support in the preparation and execution of internal audits including training compliance, documentation and spot checks
Support the Quality and Compliance Lead with document control and policy updates
Maintain confidentiality and uphold GDPR/Data Protection protocols at all times
Stakeholder Engagement
Attend external meetings with clients, brokerage teams, social workers and NHS or local authority representatives when required
Support with compiling feedback and reports for contract monitoring or safeguarding meetings
Desirable Skills & Experience:
Previous experience in a similar administrator role within a care organisation, healthcare or regulated service
Familiarity with rota planning systems and understanding of care delivery workflows
Working knowledge of CQC compliance, social care governance and service audits
Confident in liaising with commissioners, brokerage and professionals from statutory bodies
Excellent interpersonal and organisational skills
Strong IT skills including Word, Excel, email and cloud-based systems
Able to manage competing priorities and remain calm under pressure
Desirable Qualifications:
NVQ Level 2 or 3 in Business Administration, Health & Social Care, or equivalent
Training in safeguarding, GDPR, or compliance (desirable but not essential)
Personal Attributes:
A team player with a “can-do” attitude
Reliable, trustworthy and solution-focused
Willingness to learn and adapt in a growing organisation
Able to travel locally for meetings and visits when needed
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.