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Training Accreditation Account Officer

Job details
Posting date: 15 July 2025
Salary: £25,159 per year
Hours: Full time
Closing date: 27 July 2025
Location: Birmingham
Company: Government Recruitment Service
Job type: Permanent
Job reference: 416073/1

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Summary

Are you a team player?

Do you possess effective communication and listening skills?

Have you had experience of working within an operational environment dealing with customer queries and complaints?

If so, we'd love to hear from you!

Joining our department comes with many benefits, including:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
  • Flexible working options where we encourage a great work-life balance

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.

Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.

You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.

There will also be a requirement to undertake additional administrative tasks, as per business requirements.

Your responsibilities will include, but aren’t limited to:

  • First line complaint handling.
  • Receive and process payments from stakeholders.
  • Communicate with all major stakeholders (internal and external) to achieve business objectives.

For more information please see the attached role profile.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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