Claims Handler
| Posting date: | 15 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 July 2025 |
| Location: | Basingstoke, Hampshire, RG23 7LR |
| Company: | National Highways |
| Job type: | Permanent |
| Job reference: | 6471_1752573657 |
Summary
About the job.
National Highways have a brilliant new role. As a Claims Manager you will be responsible for managing Claims Handlers in terms of claims, offering guidance, support, expertise and performance management to ensure timely resolutions of the overall claims portfolio within their Hub for National Highways within legal frameworks.
This role will be based out of our Birmingham office.
The role will be on a hybrid working basis and you will be required to work a minimum of 2 days per week in the office.
- To directly line manage a Claims Team, providing full managerial support.
- Risk assess decision making on the organisation, with outcome of claims being subject to the setting of legal precedent, therefore ensuring evidence is robust and decisions made are legally defensible and up to scrutiny.
- Liaise closely with internal and external stakeholders, including service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors/estimators, barristers, legal department, claimants, insurance providers to collate robust evidence to the support the time resolution of claims.
- Review cases put forward by Claims Handlers and with financial delegation ranging between £20k and £50k dependent on team and situation, taking recommendations from Claims Handlers. Making decisions based on precedent and experience to ensure the timely resolution for National Highways within legislation and guidance from experts.
About you.
- Experience of handling cases, including insurance claims.
- Excellent interpersonal, communication and negotiation skills
- Previous line management experience
- Ability to interrogate data, create and analyse run performance reports to manage your area of responsibility.
- Excellent stakeholder management and customer service experience
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Proud member of the Disability Confident employer scheme