Operations Support Officer
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £31,997.00 to £39,076.00 per year |
| Additional salary information: | £31997.00 - £39076.00 a year |
| Hours: | Full time |
| Closing date: | 29 July 2025 |
| Location: | Salisbury, SP4 0JG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | K9919-25-0273 |
Summary
Your key responsibilities will include: Support the Operations Team and wider department Undertaking varied tasks as directed These may include involvement in commercial activities, service improvement, troubleshooting. providing advice on the use of internal systems and processes, developing communications and presentations Project based work & monitoring Implement and maintain systems to enable effective planning and scheduling for the team and projects within it. Implement and maintain project and process controls. Produce status reports, performance data and research new information. Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. Developing and maintaining databases as required by the job using a variety of digital and IT applications. Manage and monitor compliance of processes in line with UKHSA guidelines and legislation, including Health & Safety, Equality & Diversity, Security. Communications, relationship building & troubleshooting Build and maintain strong professional relationships with a wide range of internal and external stakeholders. Act as point of contact for project responses to requests for information and signpost accordingly. Maintain the service issues log and contribute to the department risk log; work with more senior colleagues and managers to resolve issues and escalate where appropriate. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Essential Criteria: A Bachelors degree or NVQ 6 in a Life Sciences discipline OR relevant work experience in life Science. Experience of developing and / or maintaining plans to ensure agreed outputs are delivered within agreed time, cost, and scope parameters. Can work with others to identify areas for improvement and simplify processes to use fewer resources and improve efficiency. Confident IT and advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint. Ability to learn new applications and systems quickly. Proven ability to communicate clearly and concisely across all formats and at all levels, considering the best method for the audience. Strong interpersonal skills with the ability to quickly develop effective relationships with a wide range of stakeholders. Demonstrable experience showing you are detail-focussed, work is accurate and error free, you take a positive & can-do approach to tackling problems and you thrive on providing a quality service. To successfully work independently on multiple tasks and priorities in a continuously changing environment AND be able to work as part of a team to achieve a common goal. Selection process details This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience. Stage 1 - Application & Sift: You will be required to complete an application form. You will be assessed on the 9 essential criteria listed, and this will be in the form of a: Application form (Employer/ Activity history section on the application) Up to 1000 word Statement of Suitability This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Longlisting: In the event of a large number of applications we will longlist into 3 piles of: Meets all essentialcriteria Meets some essential criteria Meets no essential criteria Piles Meets all essentialcriteriawill be moved through to the shortlisting stage. Shortlisting: In the event of a large number of applications we will shortlist on: Proven ability to communicate clearly and concisely across all formats and at all levels, considering the best method for the audience. Please do not exceed1000 words. We will not consider any words over and above this number. If you are successful at this stage, you will progress to an interview. Unfortunately, late applications will not be considered. Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a (single) face to face interview. In exceptional circumstances we may be able to offer a remote interview. Behaviours, Strengths and Experiencewill be tested at interview. The Behaviour's tested during the interview stage will be: Communicating and influencing (lead) Changing and improving Working together Managing a quality service Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as office based at our Scientific Campus in Porton Down. If based at one of our scientific campuses, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check.