Digital Content Designer
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 29 July 2025 |
| Location: | Newcastle Upon Tyne, NE15 8NY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | G9914-25-0180 |
Summary
In this role, you are accountable for:1. Work on needs analysis - taking existing content, identifying content gaps and overlaps etc. 2. Addressing user needs, avoiding complex language and processes 3. Work alongside agile project teams to develop user-journey based content for new digital portals 4. Creating content that is simple to read and easy to understand. 5. Making sure content is fact checked and accurate. 6. Running workshops with colleagues to identify and agree content to be rationalised and archived, and mapping content to different formats and audiences. 7. Develop and manage relationships within the NHSBSA, NHS.UK and gov.uk, developing transition plans and attending meetings with contacts. 8. Actively develop and apply content and format strategies. 9. Be an advocate for the team to train and develop colleagues. 10. Scoping, writing, editing and publishing digital content across all channels (web, mobile, social media and new digital portals). 11. Making sure our customer journeys are the best they can be. 12. Managing relationships with subject matter experts to make sure content is accurate. 13. Accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the correct style. 14. Accountable for choosing the best format for displaying information to the user, suggesting ideas where gaps have been identified. 15. Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently. 16. Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviours and feedback.