Patient Experience Lead | Homerton Healthcare NHS Foundation Trust
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £64,156 - £71,148 p.a. incl. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | London, E9 6SR |
| Cwmni: | Homerton University Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7341387/293-CSEP-0572 |
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If you are interested in taking on an exciting role within patient experience then this might be the role for you. Homerton Healthcare are thrilled to be advertising for a new patient experience lead. This person must be passionate about patient experience and ready to work with a brilliant new team. The patient experience lead will work closely with the Corporate Deputy Chief Nurse to improve how we respond to patient feedback and bring patient experience to the fore. They will also work with the divisions to learn from feedback and ensure that we are focusing on the right issues to improve patient experience overall.
The Patient Experience Lead will oversee the Patient Experience Team which covers, the Patient Advice and Liaison Service (PALS), Complaints, Patient Engagement and Volunteers. The post holder will be responsible for promoting, championing and leading programmes of work across the Trust designed to improve patient experiences.
The post holder will lead on delivering the Trust’s Patient Experience Strategy and ensure the Trust meets its obligations for Care Quality Commissions (CQC) compliance and all statutory requirements for patient experience.
• To be the point of expertise in relation to matters concerning patient engagement and experience. This includes engaging with patients and residents to hear what they think of our services
• Line manage the Patient Experience Team
• Support the Corporate Deputy Chief Nurse in the co-production and lead on the implementation of the Patient Experience Strategy -
• Identify new initiatives and emerging needs in patient experience.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
This advert closes on Monday 28 Jul 2025
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