Technical Support and Repairs Officer
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £27,711 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 29 July 2025 |
| Location: | Tiverton, Devon |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Mid Devon District Council |
| Job type: | Permanent |
| Job reference: | 2025085 |
Summary
Mid Devon Housing
Technical Support & Repairs Officer
Grade E Salary - £27,711 - £30,060
Full time – 37 hours per week
Permanent
Mid Devon District Council is looking for a skilled and customer-focused Technical Support & Repairs Officer to join our busy Housing team at Mid Devon Housing based in Tiverton. This is a key front-line role providing technical, administrative and diagnostic support for housing repairs and tenancy services, helping to ensure the smooth delivery of vital services to tenants and residents across the district. Please note we are able to offer a level of hybrid working once fully trained, flexible working and flexi-time.
Our benefits include:
• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• Employee Assistance Programme
• Full training provided with excellent training and development opportunities
What you’ll be doing
As a Technical Support & Repairs Officer, your key responsibilities will include:
• Acting as a central and consistent point of contact for tenants, stakeholders, contractors and Council Officers
• Provide high quality service delivery and support to customers
• Accurately log repair work and tenancy enquiries
• Track the progress of day-to-day repairs, property terminations, tenancy sign-ups and inspections to ensure timely completion and resolution
Please see the full job description for all key responsibilities.
What we are looking for:
You will:
o Have experience in working with the public in a customer-facing or service environment
o Be someone that is customer focused, responsive and professional
o Be committed to equality, health and safety and continuous service improvement
o Ability to handle a high volume of varied tasks and enquires efficiently
o Have organisational skills and attention to detail
o Have the ability to work independently and as part of a team
Technical Support & Repairs Officer
Grade E Salary - £27,711 - £30,060
Full time – 37 hours per week
Permanent
Mid Devon District Council is looking for a skilled and customer-focused Technical Support & Repairs Officer to join our busy Housing team at Mid Devon Housing based in Tiverton. This is a key front-line role providing technical, administrative and diagnostic support for housing repairs and tenancy services, helping to ensure the smooth delivery of vital services to tenants and residents across the district. Please note we are able to offer a level of hybrid working once fully trained, flexible working and flexi-time.
Our benefits include:
• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• Employee Assistance Programme
• Full training provided with excellent training and development opportunities
What you’ll be doing
As a Technical Support & Repairs Officer, your key responsibilities will include:
• Acting as a central and consistent point of contact for tenants, stakeholders, contractors and Council Officers
• Provide high quality service delivery and support to customers
• Accurately log repair work and tenancy enquiries
• Track the progress of day-to-day repairs, property terminations, tenancy sign-ups and inspections to ensure timely completion and resolution
Please see the full job description for all key responsibilities.
What we are looking for:
You will:
o Have experience in working with the public in a customer-facing or service environment
o Be someone that is customer focused, responsive and professional
o Be committed to equality, health and safety and continuous service improvement
o Ability to handle a high volume of varied tasks and enquires efficiently
o Have organisational skills and attention to detail
o Have the ability to work independently and as part of a team