Hotel Receptionist
| Posting date: | 15 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | S62 6EE |
| Remote working: | On-site only |
| Company: | Fitzwilliam Arms Hotel |
| Job type: | Permanent |
| Job reference: |
Summary
Hotel Receptionist
Job Overview:
Join our team as a Hotel Receptionist and become the face of our establishment, providing exceptional guest service and ensuring a smooth check-in and check-out process. As a Hotel Receptionist, you will be the first point of contact for guests, creating a welcoming and efficient experience from arrival to departure.
Duties:
- Greet guests with a warm and friendly demeanor upon their arrival.
- Check guests in and out of the hotel, processing payments accurately.
- Answer phone calls and inquiries promptly, providing information about hotel services and amenities.
- Handle guest requests and concerns professionally and escalate issues as needed.
- Maintain a tidy and organized front desk area.
- Assist with reservations, cancellations, and modifications using the hotel's booking system.
- Collaborate with other hotel staff to ensure seamless guest experiences.
Skills:
- Strong hospitality skills with a focus on delivering excellent customer service.
- Proficient phone etiquette to handle incoming calls efficiently.
- Knowledge of hotel operations and guest services.
If you are a customer-oriented individual with a passion for hospitality, possess excellent communication skills, and meet the qualifications mentioned above, we encourage you to apply for the Hotel Receptionist position. Join our team and be part of creating memorable stays for our guests.
Job Overview:
Join our team as a Hotel Receptionist and become the face of our establishment, providing exceptional guest service and ensuring a smooth check-in and check-out process. As a Hotel Receptionist, you will be the first point of contact for guests, creating a welcoming and efficient experience from arrival to departure.
Duties:
- Greet guests with a warm and friendly demeanor upon their arrival.
- Check guests in and out of the hotel, processing payments accurately.
- Answer phone calls and inquiries promptly, providing information about hotel services and amenities.
- Handle guest requests and concerns professionally and escalate issues as needed.
- Maintain a tidy and organized front desk area.
- Assist with reservations, cancellations, and modifications using the hotel's booking system.
- Collaborate with other hotel staff to ensure seamless guest experiences.
Skills:
- Strong hospitality skills with a focus on delivering excellent customer service.
- Proficient phone etiquette to handle incoming calls efficiently.
- Knowledge of hotel operations and guest services.
If you are a customer-oriented individual with a passion for hospitality, possess excellent communication skills, and meet the qualifications mentioned above, we encourage you to apply for the Hotel Receptionist position. Join our team and be part of creating memorable stays for our guests.