Resident Services Associate
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £25,000 to £27,000 per month |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | One Property Recruiment |
| Job type: | Permanent |
| Job reference: |
Summary
Resident Services Associate — Birmingham
Location: Birmingham
Type: Permanent, Full-time
Salary & Benefits: Competitive salary and excellent benefits
One Property Recruitment are proud to be working on behalf of one of the UK’s leading Build to Rent operators to recruit a Resident Services Associate in Birmingham. This is a fantastic opportunity to be the face of a vibrant, professionally managed residential development, focused on delivering exceptional service and creating communities where residents love to live.
About the Role
As a Resident Services Associate, you’ll be a vital part of the on-site team, delivering an outstanding rental experience to residents. From day one, you’ll become a friendly, familiar face—ensuring residents feel valued, listened to, and proud of their home.
This is an exciting opportunity to join a growing organisation committed to reshaping the future of renting in the UK, creating quality homes with hospitality-style service at the core.
Key Responsibilities
Deliver exceptional customer service at all times, acting as the first point of contact for residents.
Build strong relationships with residents, creating a welcoming environment and encouraging engagement.
Collaborate closely with on-site and central teams to ensure smooth day-to-day operations.
Promote a community-led atmosphere by supporting resident events and local partnerships.
Handle service requests and manage resident communications in line with brand standards.
Take a proactive approach to property management, assisting with inspections, move-ins, and move-outs.
Ensure all Health & Safety protocols are upheld on-site.
What We’re Looking For
A passion for delivering first-class customer service.
Previous experience in hospitality, property management, travel/tourism or similar.
A confident communicator with strong interpersonal skills.
A natural team player with a proactive, can-do attitude.
Organised, reliable and able to manage competing priorities.
Strong verbal and written English skills.
Experience in planning or supporting resident/community events (desirable).
Awareness of Health & Safety in a residential or hospitality environment.
Property or customer service qualifications are a plus but not essential.
Why Join This Organisation?
Be part of one of the UK’s leading Build to Rent companies with an impressive pipeline of new homes.
Help redefine renting by offering a lifestyle-first approach, focused on community, service, and quality.
Join a team committed to innovation, sustainability, and social impact.
Work in a dynamic, people-first culture that supports your development and values your contribution.
How to Apply
To apply, please submit your CV and a short cover note to:
Katie@OnePropertyRecruitment.co.uk.
If you’d like to learn more or explore the next step in your property career, get in touch at Katie@OnePropertyRecruitment.co.uk.
One Property Recruitment are specialists across the real estate landscape including Build to Rent, block management, PBSA, and commercial sectors. We pride ourselves on connecting passionate professionals with future-forward companies that value culture as much as competence.
Please note: Due to a high volume of applications, if you haven’t heard back within 5 working days, you may assume your application has not been successful at this time.
Location: Birmingham
Type: Permanent, Full-time
Salary & Benefits: Competitive salary and excellent benefits
One Property Recruitment are proud to be working on behalf of one of the UK’s leading Build to Rent operators to recruit a Resident Services Associate in Birmingham. This is a fantastic opportunity to be the face of a vibrant, professionally managed residential development, focused on delivering exceptional service and creating communities where residents love to live.
About the Role
As a Resident Services Associate, you’ll be a vital part of the on-site team, delivering an outstanding rental experience to residents. From day one, you’ll become a friendly, familiar face—ensuring residents feel valued, listened to, and proud of their home.
This is an exciting opportunity to join a growing organisation committed to reshaping the future of renting in the UK, creating quality homes with hospitality-style service at the core.
Key Responsibilities
Deliver exceptional customer service at all times, acting as the first point of contact for residents.
Build strong relationships with residents, creating a welcoming environment and encouraging engagement.
Collaborate closely with on-site and central teams to ensure smooth day-to-day operations.
Promote a community-led atmosphere by supporting resident events and local partnerships.
Handle service requests and manage resident communications in line with brand standards.
Take a proactive approach to property management, assisting with inspections, move-ins, and move-outs.
Ensure all Health & Safety protocols are upheld on-site.
What We’re Looking For
A passion for delivering first-class customer service.
Previous experience in hospitality, property management, travel/tourism or similar.
A confident communicator with strong interpersonal skills.
A natural team player with a proactive, can-do attitude.
Organised, reliable and able to manage competing priorities.
Strong verbal and written English skills.
Experience in planning or supporting resident/community events (desirable).
Awareness of Health & Safety in a residential or hospitality environment.
Property or customer service qualifications are a plus but not essential.
Why Join This Organisation?
Be part of one of the UK’s leading Build to Rent companies with an impressive pipeline of new homes.
Help redefine renting by offering a lifestyle-first approach, focused on community, service, and quality.
Join a team committed to innovation, sustainability, and social impact.
Work in a dynamic, people-first culture that supports your development and values your contribution.
How to Apply
To apply, please submit your CV and a short cover note to:
Katie@OnePropertyRecruitment.co.uk.
If you’d like to learn more or explore the next step in your property career, get in touch at Katie@OnePropertyRecruitment.co.uk.
One Property Recruitment are specialists across the real estate landscape including Build to Rent, block management, PBSA, and commercial sectors. We pride ourselves on connecting passionate professionals with future-forward companies that value culture as much as competence.
Please note: Due to a high volume of applications, if you haven’t heard back within 5 working days, you may assume your application has not been successful at this time.