Student Experience Manager
| Posting date: | 15 July 2025 |
|---|---|
| Salary: | £37,756 to £40,920 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £51,878 per annum) |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Buxton, Derbyshire |
| Remote working: | On-site only |
| Company: | University of Derby |
| Job type: | Permanent |
| Job reference: | 0074-25 |
Summary
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Buxton and Leek College, part of the University of Derby, is graded as a "Good" college by OFSTED and has a team of dedicated staff who take pride in supporting learners towards their study and career goals. This is a fantastic opportunity to join our team on our journey to becoming an outstanding provider.
This is an exciting opportunity for a professional who is interested in making a difference to students in the University’s further education (FE) division within Buxton and Leek College. We are looking to appoint a leader who can work effectively alongside the Senior Leadership and Curriculum Leader Teams, to facilitate high quality tutorial and pastoral care for our students and apprentices
Line managed by the Operations Manager Learner Journey, you will join an established wider college Learner Journey Team. The team includes a range of student support services such as the Progress Coach Team, Behaviour Management, Safeguarding, Student Finance and Careers. With a strong student-centred ethos, this team works closely together to ensure barriers to learning are removed and students can progress to positive outcomes and destinations.
About the Role
As a member of the College Management Team, you will have cross college responsibilities for behaviour, attendance, values and personal development. You will lead a team of Progress Coaches to deliver an outstanding pastoral / tutorial programme that supports learners to develop their character, resilience, confidence and independence in preparation for further study and employment. You will ensure that all learners including young people, apprentices, learners with high needs and adults are prepared for their next steps.
You will work with Curriculum Leaders and the Learner Journey Team to set high expectations for learner performance and attendance, promoting improvements in behaviour, retention, engagement and achievement. This is a student focussed role and you will work closely with curriculum and pastoral teams to deliver the College’s strategic objectives and ensure a positive experience for our students.
About You
You will be an inspirational leader and excellent role model who is highly visible and has a “can do” attitude. You will have a proven track record for improving standards and providing an exciting, challenging and empowering Personal Development programme for all our students and apprentices.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Holiday purchase
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Angela Bradley, Operations Manager Learner Journey via a.bradley@blc.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.
Any information you provide will be treated in confidence and only used when considering your suitability for the post.
To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.
Please find our Safeguarding pages including our Safeguarding Policy here.
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Buxton and Leek College, part of the University of Derby, is graded as a "Good" college by OFSTED and has a team of dedicated staff who take pride in supporting learners towards their study and career goals. This is a fantastic opportunity to join our team on our journey to becoming an outstanding provider.
This is an exciting opportunity for a professional who is interested in making a difference to students in the University’s further education (FE) division within Buxton and Leek College. We are looking to appoint a leader who can work effectively alongside the Senior Leadership and Curriculum Leader Teams, to facilitate high quality tutorial and pastoral care for our students and apprentices
Line managed by the Operations Manager Learner Journey, you will join an established wider college Learner Journey Team. The team includes a range of student support services such as the Progress Coach Team, Behaviour Management, Safeguarding, Student Finance and Careers. With a strong student-centred ethos, this team works closely together to ensure barriers to learning are removed and students can progress to positive outcomes and destinations.
About the Role
As a member of the College Management Team, you will have cross college responsibilities for behaviour, attendance, values and personal development. You will lead a team of Progress Coaches to deliver an outstanding pastoral / tutorial programme that supports learners to develop their character, resilience, confidence and independence in preparation for further study and employment. You will ensure that all learners including young people, apprentices, learners with high needs and adults are prepared for their next steps.
You will work with Curriculum Leaders and the Learner Journey Team to set high expectations for learner performance and attendance, promoting improvements in behaviour, retention, engagement and achievement. This is a student focussed role and you will work closely with curriculum and pastoral teams to deliver the College’s strategic objectives and ensure a positive experience for our students.
About You
You will be an inspirational leader and excellent role model who is highly visible and has a “can do” attitude. You will have a proven track record for improving standards and providing an exciting, challenging and empowering Personal Development programme for all our students and apprentices.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Holiday purchase
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Angela Bradley, Operations Manager Learner Journey via a.bradley@blc.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.
Any information you provide will be treated in confidence and only used when considering your suitability for the post.
To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.
Please find our Safeguarding pages including our Safeguarding Policy here.