Fixed Term Customer Service Duty Manager
| Posting date: | 14 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £33,242 per annum |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | Golders Green, NW11 8DY |
| Company: | National Express |
| Job type: | Permanent |
| Job reference: | NX-1101 |
Summary
We have an exciting 14 Month Fixed Term opportunity for a Duty Manager to join us at Golders Green Coach Station.
Shifts will be;
- 9.5 hours
- between 07:50 and 18:10,
- working any 4 days out of 7 (including every other weekend)
You will play a crucial role in the running of Golders Green Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Senior Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors.
As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment.
Interviews for this role will take place on Tuesday 29th July.
What you'll do...
- Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs
- Proactively provide assistance to customers, colleagues, drivers and external stakeholders
- Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.
- Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held
What we offer in return for your hard work and commitment…
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- Travel for London monthly travel pass
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We may close applications early if we receive a high volume of interest, so don’t delay – apply today!
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.