Client Experience Host
| Posting date: | 14 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | Westminster, South West London |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 146378 |
Summary
Client Experience Host
Location: London, SW1H 0ND
Hours of work: 40
Contract Type: Permanent
46 Park Lane is a cutting-edge venue located in the heart of Mayfair, London. As part of the facilities team, we create memorable visits while ensuring a safe and welcoming environment for all colleagues.
Job Description
As a vital member of the Park Lane and Westminster team, you’ll develop in-depth site knowledge and take the lead in delivering innovative service improvements and solutions.
We are committed to fostering a workplace where everyone can thrive, be authentic, and feel supported in their ambitions.
As the Client Experience Host, you’ll be a friendly, professional face who ensures every guest is warmly welcomed and enjoys an exceptional experience from arrival to departure.
You’ll also manage refreshment services with style and professionalism, maintaining the high standards that make 46 Park Lane truly special. Your passion for outstanding service will be evident in every interaction.
Key Responsibilities
Meet and greet visitors in a professional manner
Set up meeting rooms as required
Carry out general cleaning duties
Assist with food plating and prep for external caterers
Prepare barista-style coffee
Handle cash transactions (Westminster site only)
Professional and Personal Competencies/Qualifications
Experience in luxury hospitality (ideally 5-star, boutique-style venues)
Strong barista skills – quality coffee-making will be tested at interview
Proven guest-focused approach with excellent service standards
Willingness to take on varied tasks and support the wider team
Friendly, professional, and adaptable attitude
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, SW1H 0ND
Hours of work: 40
Contract Type: Permanent
46 Park Lane is a cutting-edge venue located in the heart of Mayfair, London. As part of the facilities team, we create memorable visits while ensuring a safe and welcoming environment for all colleagues.
Job Description
As a vital member of the Park Lane and Westminster team, you’ll develop in-depth site knowledge and take the lead in delivering innovative service improvements and solutions.
We are committed to fostering a workplace where everyone can thrive, be authentic, and feel supported in their ambitions.
As the Client Experience Host, you’ll be a friendly, professional face who ensures every guest is warmly welcomed and enjoys an exceptional experience from arrival to departure.
You’ll also manage refreshment services with style and professionalism, maintaining the high standards that make 46 Park Lane truly special. Your passion for outstanding service will be evident in every interaction.
Key Responsibilities
Meet and greet visitors in a professional manner
Set up meeting rooms as required
Carry out general cleaning duties
Assist with food plating and prep for external caterers
Prepare barista-style coffee
Handle cash transactions (Westminster site only)
Professional and Personal Competencies/Qualifications
Experience in luxury hospitality (ideally 5-star, boutique-style venues)
Strong barista skills – quality coffee-making will be tested at interview
Proven guest-focused approach with excellent service standards
Willingness to take on varied tasks and support the wider team
Friendly, professional, and adaptable attitude
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.