CRM & Data Assistant
| Posting date: | 14 July 2025 |
|---|---|
| Salary: | £27,000 per year, pro rata |
| Hours: | Part time |
| Closing date: | 03 August 2025 |
| Location: | BS1 5DB |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | We The Curious |
| Job type: | Permanent |
| Job reference: |
Summary
Location: Your time will be spent at our venue on Bristol Harbourside (One Millennium Square, Anchor Road, Bristol, BS1 5DB).
We’re happy to support flexible working – both through hybrid working and your working pattern. You just need to be able to attend key meetings, have some cross-over with the rest of the CRM team and deliver the responsibilities of the role. You will be expected to be office based during your probation period to make the most of your learning. You may be required to work the occasional weekend.
Salary: £27,000 per annum, (£16,200 per annum pro-rata)
Contract: Permanent
Working hours: Part-time, 22.5 hours / 3 days per week (0.6 FTE).
About the role
The CRM and Data Assistant will be the go-to person for our CRM and Ticketing system. You’ll support ticketing, help with planning, and assist in bringing new teams onto our system, making it easier for us to understand our audience and reach our goals.
In this role, you’ll help manage our CRM and Ticketing system to engage visitors and increase revenue. You’ll also work with the wider CRM & Data team to promote visitor-focused, data-driven decisions.
As part of the IT Team, you’ll help keep the ticketing process running smoothly across all platforms, provide teams with the data and insights they need to improve ticket sales and create a better, more consistent visitor experience.
What will you do in this role?
• Manage and organise the CRM support inbox, ensuring messages are handled efficiently.
• Assist operational teams (including operations admin and visitor experience) with daily troubleshooting and escalate more complex issues to CRM manager when necessary.
• Support in the completion and ongoing maintenance of regular reporting and Key Performance Indicators
• Respond to ad hoc data requests as they come in
• Support in keeping our CRM and ticketing systems up-to-date, including managing staff access and security permissions.
• Work with the CRM & Data Manager on configuring ticketing setup.
• Support the CRM & Data Manager with training for the organisation on the CRM and ticketing system.
• Perform daily admin tasks like batch administration, managing duplicates, and ensuring GDPR compliance in Tessitura.
• Assist with the creation and maintenance of process guides and testing plans to keep the system running smoothly and ensure teams’ confidence when using it.
• Help maintain and integrate our e-commerce site, TNEW, to ensure a smooth ticketing experience for our users.
What we're looking for from you
• Ideally, you have experience with Tessitura or a similar CRM.
• Good knowledge of Office 365, especially proficiency in basic Excel.
• Availability to work 3 days a week, which could be split into half-days if needed. Occasionally, support may be required outside normal hours or on weekends.
• Initially, this role will be office-based, with the possibility of hybrid work after probation.
• Ability to work well with colleagues on CRM-related projects, offering support and collaboration.
• Strong organisational skills to manage your workload and solve problems independently.
Application process
Deadline for applications: Midnight on 3rd August 2025.
Interview dates and location: 20th, 21st and 22nd August 2025 at We the Curious
Start date: Mid-September 2025
Application process:
If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role.
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. If you would like to talk about the role or the application process, please email people@wethecurious.org
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_25 days in addition to/including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years' service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
We’re happy to support flexible working – both through hybrid working and your working pattern. You just need to be able to attend key meetings, have some cross-over with the rest of the CRM team and deliver the responsibilities of the role. You will be expected to be office based during your probation period to make the most of your learning. You may be required to work the occasional weekend.
Salary: £27,000 per annum, (£16,200 per annum pro-rata)
Contract: Permanent
Working hours: Part-time, 22.5 hours / 3 days per week (0.6 FTE).
About the role
The CRM and Data Assistant will be the go-to person for our CRM and Ticketing system. You’ll support ticketing, help with planning, and assist in bringing new teams onto our system, making it easier for us to understand our audience and reach our goals.
In this role, you’ll help manage our CRM and Ticketing system to engage visitors and increase revenue. You’ll also work with the wider CRM & Data team to promote visitor-focused, data-driven decisions.
As part of the IT Team, you’ll help keep the ticketing process running smoothly across all platforms, provide teams with the data and insights they need to improve ticket sales and create a better, more consistent visitor experience.
What will you do in this role?
• Manage and organise the CRM support inbox, ensuring messages are handled efficiently.
• Assist operational teams (including operations admin and visitor experience) with daily troubleshooting and escalate more complex issues to CRM manager when necessary.
• Support in the completion and ongoing maintenance of regular reporting and Key Performance Indicators
• Respond to ad hoc data requests as they come in
• Support in keeping our CRM and ticketing systems up-to-date, including managing staff access and security permissions.
• Work with the CRM & Data Manager on configuring ticketing setup.
• Support the CRM & Data Manager with training for the organisation on the CRM and ticketing system.
• Perform daily admin tasks like batch administration, managing duplicates, and ensuring GDPR compliance in Tessitura.
• Assist with the creation and maintenance of process guides and testing plans to keep the system running smoothly and ensure teams’ confidence when using it.
• Help maintain and integrate our e-commerce site, TNEW, to ensure a smooth ticketing experience for our users.
What we're looking for from you
• Ideally, you have experience with Tessitura or a similar CRM.
• Good knowledge of Office 365, especially proficiency in basic Excel.
• Availability to work 3 days a week, which could be split into half-days if needed. Occasionally, support may be required outside normal hours or on weekends.
• Initially, this role will be office-based, with the possibility of hybrid work after probation.
• Ability to work well with colleagues on CRM-related projects, offering support and collaboration.
• Strong organisational skills to manage your workload and solve problems independently.
Application process
Deadline for applications: Midnight on 3rd August 2025.
Interview dates and location: 20th, 21st and 22nd August 2025 at We the Curious
Start date: Mid-September 2025
Application process:
If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role.
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. If you would like to talk about the role or the application process, please email people@wethecurious.org
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_25 days in addition to/including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years' service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.