Customer Service Advisor
| Posting date: | 14 July 2025 |
|---|---|
| Salary: | £13.42 to £31.27 per hour |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | LL57 2RG |
| Remote working: | On-site only |
| Company: | Blue Arrow |
| Job type: | Temporary |
| Job reference: |
Summary
BT Customer Service Advisor
Location: BT Telephone Exchange, Bangor, LL57 2RG
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5 hours per week (5 days out of 7 including weekends and Bank Holidays)
Shift Pattern Options:
Option 1: BT Customer Service Advisor
Location: Bangor, LL57 2RG
Pay Rates: £13.43 to £26.84 per hour, depending on working hours.
Hours: 37,5 per week
Shift Pattern Options: Shifts are based on 4 week Rota.
Option 1:
Week 1 & 2 working between 06:00 and 17:00
Week 3 & 4 working between 12:00 and 23:00
Option 2:
Working between12:00 and 23:00
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 11th August
Join the UK’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They’re all powered by BT’s trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
• Successful Communication and Active Listening skills
• Critical thinking whilst working under pressure, to empathetically support others
• A caring nature to support individuals in their most critical time of need
• Emotional Intelligence and Heightened Self & Social Awareness
• Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You’ll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You’ll be trained to handle a variety of emergency scenarios, but within this service it’s your typing performance that ensures no detail is missed when it matters most.
Location: BT Telephone Exchange, Bangor, LL57 2RG
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5 hours per week (5 days out of 7 including weekends and Bank Holidays)
Shift Pattern Options:
Option 1: BT Customer Service Advisor
Location: Bangor, LL57 2RG
Pay Rates: £13.43 to £26.84 per hour, depending on working hours.
Hours: 37,5 per week
Shift Pattern Options: Shifts are based on 4 week Rota.
Option 1:
Week 1 & 2 working between 06:00 and 17:00
Week 3 & 4 working between 12:00 and 23:00
Option 2:
Working between12:00 and 23:00
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 11th August
Join the UK’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They’re all powered by BT’s trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
• Successful Communication and Active Listening skills
• Critical thinking whilst working under pressure, to empathetically support others
• A caring nature to support individuals in their most critical time of need
• Emotional Intelligence and Heightened Self & Social Awareness
• Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You’ll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You’ll be trained to handle a variety of emergency scenarios, but within this service it’s your typing performance that ensures no detail is missed when it matters most.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.