Senior Service Designer
| Posting date: | 14 July 2025 |
|---|---|
| Salary: | £55,557 to £71,675 per year |
| Additional salary information: | National Min £55,557 - Max £66,058 London Min £61,089 - Max £71,675 |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | M2 3LR |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 415663/3 |
Summary
Want to join a collaborative community of Service Designers?
Can you help teams design services end-to-end and front-to-back?
Looking for meaningful, iterative work on complex services that matter to millions?
At DWP Digital, we design and build services that make a real difference to people’s lives. As part of the UK’s largest government department, we support over 22 million people each day from helping them find work to supporting them through some of life’s most difficult moments. Our work is central to delivering the Government’s “Get Britain Working” vision. Few organisations in the world offer the same opportunity to use technology and design thinking at this scale, with real impact.
We’re looking for a Senior Service Designer to join us. This is more than a design role. It’s a chance to enable others to design better services too. You’ll collaborate with policy, product, delivery, and operational teams to align goals, clarify problems, and define what good service truly means.
You’ll be part of a supportive design community that values openness, learning, and practical problem-solving, creating services that are inclusive, resilient, and responsive to change.
As a Senior Service Designer, you will:
- Use research, data, and other evidence to shape coherent services both digital and non-digital.
- Support teams to design services that work end-to-end and front-to-back.
- Work openly and iteratively, creating the conditions for good design.
- Advocate for service design best practice and mentor others.
- Help teams align with departmental goals and user needs.
- Drive awareness of service performance and improvement needs which have resulted in successful service outcomes.
- Analyse and understand user needs, business and policy goals and use storytelling and visualisations to articulate whole services, both end-to-end and front-to-back, across business areas or departments in order to solve complex problems.
- Demonstrate good working knowledge of service design in practice and can establish and maintain service design methods including guidance, tools and patterns, your team can use to solve complex problems and reach outcomes.
- Lead communication with stakeholders at varying levels of seniority and facilitate conversations, collaboration and consensus that support the team strategy, drive decision-making and achieve outcomes across teams and business areas.
- Support the DWP service design community by, contributing to meet-ups to create connections and share work openly, actively supporting and mentoring team members, promoting the capability of service design in and beyond the department and participating in recruitment activities.
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