Administrator
| Posting date: | 11 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | AB InBev |
| Job type: | Permanent |
| Job reference: | 30084889 |
Summary
Seniority Level: Entry level
#Talent
Strategic Operation Support Administrator
Purpose:
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT.
The Role:
The Administrator will collaborate with the Operations Support Manager to provide comprehensive support for the Drinks Dispense team and wider On-Trade structure. You will be a key coordinator of the experience for On-Trade customers who contact us for assistance with their draft beer dispense, including via liaising and decision making with our Inbound Call Centre and having a hands-on role communicating directly with customers via E-Mail as one administrator of a joint inbox. The management of this inbox will also involve processing invoices totaling up to £5m annually for our service partners, dealing with customer complaints, managing external portals and maintaining fast and constant contact with internal stakeholders on all issues related to Drinks Dispense. Ultimately you will be making sure that time spent waiting on information and resources, for all internal and external stake holders, is kept to a minimum, and doing so with an acute sense of priority. The ideal candidate will be able to use the breadth of experiences and contacts gained in this role as a launch pad for a great career in this exciting company.
Duties and Responsibilities:
Support day-to-day management of On-Trade draught beer installations and reactive calls.
Act as a liaison between internal teams (sales, operations, field) and external stakeholders like Stonegate, Punch and JD Wetherspoons, to resolve customer queries and service issues.
Covering the central Drinks Dispense inbox - a key communication channel for the department to ensure any communication and information is passed onto the relevant people as fast as possible.
Manage financial processes in SAP, including Purchase Orders, Order Confirmations, and Invoice Payments.
Complete routine and ad-hoc Excel tasks, such as tracker maintenance and one-off data processing tasks.
Support our sales team by monitoring and maintaining external work portals to maximise our bar share across the UK On-Trade.
Coordinate tasks with our field technicians to ensure high efficiency and adherence to SLAs.
Support our call center partner with training, updates and escalations.
Build and send the monthly Drinks Dispense Newsletter to the whole On Trade team.
Identify areas for improvement and drive the corresponding change to enhance customer satisfaction and operational excellence.
Support internal and external events and project management as needed.
What we’re looking for:
A-Level education or equivalent.
Experience processing data in Microsoft Excel.
Strong planning, coordination, and organisational skills.
Proven administrative experience, ideally in a customer-facing or operational role.
Excellent written and verbal communication skills.
A problem-solver with a proactive attitude and attention to detail, not afraid to look to improve on existing processes.
Desirable Characteristics:
Knowledge of the drinks dispense sector is a plus.
Experience with SAP financial systems is beneficial.
Experience with PowerBI is beneficial.
Composed under pressure, with a professional and strategic mindset.
Strong interest in professional and personal growth and development.
Highly accurate and deadline-driven, with the ability to work independently.
Strong interpersonal skills and a collaborative mindset.
Benefits & Perks:
Benefits for you and your family to help your physical and mental health.
Competitive parental leave and pension double contributions.
25 days of holidays per year.
Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.).
A beer allowance to enjoy our brands.
2 volunteer days a year to support your local community.
5 employee networks to support diversity and inclusion.
Global Bonus.
WPA Private Medical Care.
26 weeks of paid leave for the primary caregiver.
BUILD YOUR CAREER WITH US
We recruit for mindset, ambition, and cultural fit.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
#LI-BudweiserUK&I
#Talent
Strategic Operation Support Administrator
Purpose:
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT.
The Role:
The Administrator will collaborate with the Operations Support Manager to provide comprehensive support for the Drinks Dispense team and wider On-Trade structure. You will be a key coordinator of the experience for On-Trade customers who contact us for assistance with their draft beer dispense, including via liaising and decision making with our Inbound Call Centre and having a hands-on role communicating directly with customers via E-Mail as one administrator of a joint inbox. The management of this inbox will also involve processing invoices totaling up to £5m annually for our service partners, dealing with customer complaints, managing external portals and maintaining fast and constant contact with internal stakeholders on all issues related to Drinks Dispense. Ultimately you will be making sure that time spent waiting on information and resources, for all internal and external stake holders, is kept to a minimum, and doing so with an acute sense of priority. The ideal candidate will be able to use the breadth of experiences and contacts gained in this role as a launch pad for a great career in this exciting company.
Duties and Responsibilities:
Support day-to-day management of On-Trade draught beer installations and reactive calls.
Act as a liaison between internal teams (sales, operations, field) and external stakeholders like Stonegate, Punch and JD Wetherspoons, to resolve customer queries and service issues.
Covering the central Drinks Dispense inbox - a key communication channel for the department to ensure any communication and information is passed onto the relevant people as fast as possible.
Manage financial processes in SAP, including Purchase Orders, Order Confirmations, and Invoice Payments.
Complete routine and ad-hoc Excel tasks, such as tracker maintenance and one-off data processing tasks.
Support our sales team by monitoring and maintaining external work portals to maximise our bar share across the UK On-Trade.
Coordinate tasks with our field technicians to ensure high efficiency and adherence to SLAs.
Support our call center partner with training, updates and escalations.
Build and send the monthly Drinks Dispense Newsletter to the whole On Trade team.
Identify areas for improvement and drive the corresponding change to enhance customer satisfaction and operational excellence.
Support internal and external events and project management as needed.
What we’re looking for:
A-Level education or equivalent.
Experience processing data in Microsoft Excel.
Strong planning, coordination, and organisational skills.
Proven administrative experience, ideally in a customer-facing or operational role.
Excellent written and verbal communication skills.
A problem-solver with a proactive attitude and attention to detail, not afraid to look to improve on existing processes.
Desirable Characteristics:
Knowledge of the drinks dispense sector is a plus.
Experience with SAP financial systems is beneficial.
Experience with PowerBI is beneficial.
Composed under pressure, with a professional and strategic mindset.
Strong interest in professional and personal growth and development.
Highly accurate and deadline-driven, with the ability to work independently.
Strong interpersonal skills and a collaborative mindset.
Benefits & Perks:
Benefits for you and your family to help your physical and mental health.
Competitive parental leave and pension double contributions.
25 days of holidays per year.
Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.).
A beer allowance to enjoy our brands.
2 volunteer days a year to support your local community.
5 employee networks to support diversity and inclusion.
Global Bonus.
WPA Private Medical Care.
26 weeks of paid leave for the primary caregiver.
BUILD YOUR CAREER WITH US
We recruit for mindset, ambition, and cultural fit.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
#LI-BudweiserUK&I