Customer Service Assistant
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,309 i £25,733 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 20 Gorffennaf 2025 |
| Lleoliad: | Northamptonshire, East Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Northampton |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | UN5327 |
Crynodeb
About the job
Four Available Vacancies:
Two Full-Time/Permanent Vacancies
One Full-Time/Fixed-Term Vacancy for 12 months
One Part-Time (30 hours per week)/Fixed-Term Vacancy for 12 months
Interview Date: week commencing 28 July 2025
Customer Service Assistants deliver front line, first point of contact support and advice for students, staff and visitors across physical and virtual service points, including service desks, phone, email and web-based services, under the Integrated Help Desk (IHD).
You will deliver accurate, consistent and timely support and advice for students, staff and visitors via physical and virtual service points under the IHD. This will include service desks, phone, email and web-based services.
You will work primarily at the Waterside Campus but you may be required to work in other buildings or at another location.
We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the starting salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 4 salary before living wage.
About you
You will have excellent communications skills and be ready to use them in-person, on the phone, by email and through a chat service.
You will be familiar with using Office 365 and other web applications. You will be confident in identifying and solving problems, or involving others to help.
You will have a good eye for detail and be able to remain polite and calm under pressure.
Qualifications
Essential;
Educated to GCSE level, or equivalent in relevant discipline
About us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.
Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
Four Available Vacancies:
Two Full-Time/Permanent Vacancies
One Full-Time/Fixed-Term Vacancy for 12 months
One Part-Time (30 hours per week)/Fixed-Term Vacancy for 12 months
Interview Date: week commencing 28 July 2025
Customer Service Assistants deliver front line, first point of contact support and advice for students, staff and visitors across physical and virtual service points, including service desks, phone, email and web-based services, under the Integrated Help Desk (IHD).
You will deliver accurate, consistent and timely support and advice for students, staff and visitors via physical and virtual service points under the IHD. This will include service desks, phone, email and web-based services.
You will work primarily at the Waterside Campus but you may be required to work in other buildings or at another location.
We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the starting salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 4 salary before living wage.
About you
You will have excellent communications skills and be ready to use them in-person, on the phone, by email and through a chat service.
You will be familiar with using Office 365 and other web applications. You will be confident in identifying and solving problems, or involving others to help.
You will have a good eye for detail and be able to remain polite and calm under pressure.
Qualifications
Essential;
Educated to GCSE level, or equivalent in relevant discipline
About us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.
Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
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Hyderus o ran Anabledd
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