Key Account Director
| Posting date: | 11 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Weybridge, Surrey |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 145635 |
Summary
Key Account Director
Location: Weybridge, KT13 0SL
Hours of work: 40
Contract Type: Permanent
We are currently seeking an exceptional Key Account Director to lead our prestigious client account, covering a diverse and high-profile campus portfolio.
This role encompasses the full spectrum of FM services - including Technical Services, Project Delivery, Soft FM, Catering, Security, and Workplace Experience - and offers a unique opportunity to make a tangible impact within the UK Government sector.
Job Description
As Key Account Director, you will act as a strategic partner to our client, leveraging the global capabilities and scale of ISS to deliver innovation, value, and performance excellence.
Your deep understanding of the client’s business will enable you to lead a high-performing, multidisciplinary team to not only meet but exceed expectations.
You’ll ensure the delivery of outstanding service across all workstreams while also driving P&L accountability, continuous improvement, and long-term customer retention and growth.
This is a pivotal leadership role where your ability to build senior relationships, deliver operational excellence, and shape strategic outcomes will directly influence the continued success of both the account and ISS’s reputation in the public sector.
Key Responsibilities
Demonstrable experience in managing customer relationships and delivering against contractual KPIs and service standards
Proven track record of effective stakeholder engagement across internal and external audiences
Strong leadership skills with the ability to motivate and develop teams, aligning them to customer and business objectives
Experience in managing technical compliance across large estates, with a sound understanding of health, safety and regulatory requirements
Skilled in subcontractor and supplier management to ensure quality, value for money and timely delivery
Strategic thinker with experience in succession planning and team development
Strong commercial awareness and understanding of facilities or technical service delivery
Professional and Personal Competencies/Qualifications
Proven experience leading M&E infrastructure in complex technical environments
Strong knowledge of health and safety legislation and safe systems of work
Skilled in developing and implementing SOPs and EOPs for critical sites
Demonstrated ability to manage and develop high-performing technical teams
Confident in engaging with senior stakeholders and providing expert advice
Strong understanding of compliance, risk management, and regulatory standards
Track record of delivering large-scale infrastructure projects on time and on budget
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Weybridge, KT13 0SL
Hours of work: 40
Contract Type: Permanent
We are currently seeking an exceptional Key Account Director to lead our prestigious client account, covering a diverse and high-profile campus portfolio.
This role encompasses the full spectrum of FM services - including Technical Services, Project Delivery, Soft FM, Catering, Security, and Workplace Experience - and offers a unique opportunity to make a tangible impact within the UK Government sector.
Job Description
As Key Account Director, you will act as a strategic partner to our client, leveraging the global capabilities and scale of ISS to deliver innovation, value, and performance excellence.
Your deep understanding of the client’s business will enable you to lead a high-performing, multidisciplinary team to not only meet but exceed expectations.
You’ll ensure the delivery of outstanding service across all workstreams while also driving P&L accountability, continuous improvement, and long-term customer retention and growth.
This is a pivotal leadership role where your ability to build senior relationships, deliver operational excellence, and shape strategic outcomes will directly influence the continued success of both the account and ISS’s reputation in the public sector.
Key Responsibilities
Demonstrable experience in managing customer relationships and delivering against contractual KPIs and service standards
Proven track record of effective stakeholder engagement across internal and external audiences
Strong leadership skills with the ability to motivate and develop teams, aligning them to customer and business objectives
Experience in managing technical compliance across large estates, with a sound understanding of health, safety and regulatory requirements
Skilled in subcontractor and supplier management to ensure quality, value for money and timely delivery
Strategic thinker with experience in succession planning and team development
Strong commercial awareness and understanding of facilities or technical service delivery
Professional and Personal Competencies/Qualifications
Proven experience leading M&E infrastructure in complex technical environments
Strong knowledge of health and safety legislation and safe systems of work
Skilled in developing and implementing SOPs and EOPs for critical sites
Demonstrated ability to manage and develop high-performing technical teams
Confident in engaging with senior stakeholders and providing expert advice
Strong understanding of compliance, risk management, and regulatory standards
Track record of delivering large-scale infrastructure projects on time and on budget
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.