Tenant Liaison Officer
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £31,179 to £33,142 per year |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Merthyr Tydfil, Merthyr Tydfil County |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Merthyr Valleys Homes |
| Job type: | Temporary |
| Job reference: |
Summary
Tenant Liaison Officer
Location: Merthyr Tydfil Borough
Salary: £31,179 to £33,142* (Appointment at the bottom of the band) *Pay Award Pending
Contract Type: 12 Month Fixed Term Contract
Hours of work: Full Time (30hrs – 4 Day Week)
________________________________________
Do you have a passion for partnership working and are able to provide a first class service to tenants/customers & stakeholders alike?
If so, we would love you to come and join our amazing mutual!
Is this for you?
We’re looking for someone who will be the liaison between our tenants, customers and contractors to support all Repairs, Maintenance and Capital Improvement Programs. You’ll deal with any issues arising from disputes regarding Assets Maintenance and Repairs Work Programmes. You’ll also support various projects and act as a Trusted Assessor, meaning you’ll recommend appropriate home adaptations or equipment to improve our tenant’s living conditions and empower independence.
Are you our ideal candidate?
Our ideal candidate will share our mutual values and be passionate about working in partnership with our tenants and external stakeholders. For this role, you’ll need to have worked face to face with customers and in a customer service focused environment. You’ll also join us with a general understanding of social housing.
You’ll have experience of confidently working with external partners and working in an office environment with a high demand on Microsoft applications and data processing. There will also be times where you’ll come across challenging situations and you’ll need to be a forward-thinking problem solver.
We are looking for a great communicator who will listen to our tenants and develop good professional relationships with them alongside other members of the community. To succeed in this role, you’ll also have good time management skills, and can work proactively and on your own initiative to meet deadlines.
How to apply:
You will need to submit your CV and fill out a short application form which you can do by clicking on the Apply button at the top of this page.
When you upload your CV, can we ask that you don’t include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity.
Personal information would include the following:
• Name/Title
• Educational institutions
• Age
• Gender
• Email and postal address
• Phone number
• Nationality/immigration status
Closing date for applications is Friday 25th July at 14:00.
Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.
Location: Merthyr Tydfil Borough
Salary: £31,179 to £33,142* (Appointment at the bottom of the band) *Pay Award Pending
Contract Type: 12 Month Fixed Term Contract
Hours of work: Full Time (30hrs – 4 Day Week)
________________________________________
Do you have a passion for partnership working and are able to provide a first class service to tenants/customers & stakeholders alike?
If so, we would love you to come and join our amazing mutual!
Is this for you?
We’re looking for someone who will be the liaison between our tenants, customers and contractors to support all Repairs, Maintenance and Capital Improvement Programs. You’ll deal with any issues arising from disputes regarding Assets Maintenance and Repairs Work Programmes. You’ll also support various projects and act as a Trusted Assessor, meaning you’ll recommend appropriate home adaptations or equipment to improve our tenant’s living conditions and empower independence.
Are you our ideal candidate?
Our ideal candidate will share our mutual values and be passionate about working in partnership with our tenants and external stakeholders. For this role, you’ll need to have worked face to face with customers and in a customer service focused environment. You’ll also join us with a general understanding of social housing.
You’ll have experience of confidently working with external partners and working in an office environment with a high demand on Microsoft applications and data processing. There will also be times where you’ll come across challenging situations and you’ll need to be a forward-thinking problem solver.
We are looking for a great communicator who will listen to our tenants and develop good professional relationships with them alongside other members of the community. To succeed in this role, you’ll also have good time management skills, and can work proactively and on your own initiative to meet deadlines.
How to apply:
You will need to submit your CV and fill out a short application form which you can do by clicking on the Apply button at the top of this page.
When you upload your CV, can we ask that you don’t include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity.
Personal information would include the following:
• Name/Title
• Educational institutions
• Age
• Gender
• Email and postal address
• Phone number
• Nationality/immigration status
Closing date for applications is Friday 25th July at 14:00.
Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.