Service Desk Analyst
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £29,600 per year |
| Additional salary information: | Inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | Stroke Association |
| Job type: | Contract |
| Job reference: | SIT55 |
Summary
Ref: SIT55 | Service Desk Analyst | Home Based, UK, Nationwide
This is a fixed-term contract for 6 months.
Salary circa £29,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live) | 35 hours per week
Reporting to the Service Desk Team Leader within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents.
The role is also responsible for the maintenance and management of technology assets. Though a home-based role, you will be required at times to visit our distribution and repair centre. The centre is currently located in Northampton.
Key Accountabilities and Main Responsibilities
• Act as the first point of contact, providing local and remote users with technical support & requests.
• Provide IT Support to the organisation.
• Resolve IT incidents and service requests.
• IT equipment repair
• Maintain asset register.
Experience & Personal Attributes
• Direct experience of a service desk.
• Good understanding of Microsoft technologies
• Good understanding of software applications.
• Understanding of computer hardware repair.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please on our website link for further details and to view the role profile.
To apply email: Paul.Liversidge@stroke.org.uk
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Closing Date: 25 July 2025 | Interview Date: To be confirmed
Please note all roles close at midnight.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This is a fixed-term contract for 6 months.
Salary circa £29,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live) | 35 hours per week
Reporting to the Service Desk Team Leader within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents.
The role is also responsible for the maintenance and management of technology assets. Though a home-based role, you will be required at times to visit our distribution and repair centre. The centre is currently located in Northampton.
Key Accountabilities and Main Responsibilities
• Act as the first point of contact, providing local and remote users with technical support & requests.
• Provide IT Support to the organisation.
• Resolve IT incidents and service requests.
• IT equipment repair
• Maintain asset register.
Experience & Personal Attributes
• Direct experience of a service desk.
• Good understanding of Microsoft technologies
• Good understanding of software applications.
• Understanding of computer hardware repair.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please on our website link for further details and to view the role profile.
To apply email: Paul.Liversidge@stroke.org.uk
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Closing Date: 25 July 2025 | Interview Date: To be confirmed
Please note all roles close at midnight.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.