Housing Officer
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £18.12 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 August 2025 |
| Location: | Portsmouth, Hampshire, PO1 4DT |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Portsmouth 5272272 |
Summary
What's involved with this role:
Job Title: Housing Officer
Ref: Portsmouth 5272272
Pay rate: £18.12 per hour PAYE
The role is office based.
The role:
We're looking for a committed and compassionate Housing Officer, who can deliver excellent customer service, and who can support tenants so that they meet their responsibilities and sustain their tenancies as outlined in their tenancy agreement.
This is a tenancy management role where you will have effective conversations with customers from a wide range of backgrounds.
You will need to be open and approachable with good questioning techniques, whilst able to have direct conversations and at times deal with challenging behaviour.
A social housing background is highly desirable for this role.
Key responsibilities:
Provide excellent customer service to tenants, ensuring they understand their tenancy responsibilities and receive the support they need
Offer advice and guidance on budgeting and income maximisation to help tenants maintain financial stability
Tackle anti-social behaviour appropriately, working collaboratively with other agencies where necessary
Work closely with multi-agency teams to support families
Advise tenants on home maintenance, including keeping homes and gardens in good condition
Where necessary, take proportionate and fair tenancy enforcement action to uphold community standards and ensure compliance
What the client is looking for:
Experience working with tenants in a demanding front-line role, including home visits
Proactive, highly motivated, and able to work quickly and accurately under pressure
Able to adapt work practices to meet the evolving demands of the housing sector
Skilled in listening to customers, prioritising needs, and tailoring responses to individuals
Strong communication and rapport-building skills, with the ability to identify vulnerabilities and support tenancy sustainability
Experience supporting tenants to meet responsibilities and addressing tenancy breaches effectively
Sound judgment in case management, using available resources and collaboration to achieve positive outcomes
Effective written communication, including emails and preparing documents for case conferences or court
Confident public speaker; able to represent the local authority at court and multi-agency meetings
Proficient in Microsoft Office and maintaining clear and accurate records in IT systems
Advantageous to have a current Driving Licence and use of a vehicle
Ability to be flexible on location and hours to carry out the needs of the business
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Portsmouth 5272272
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.