Administrator
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | £24,465 per year |
| Additional salary information: | £24465 a year |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Plymouth, PL4 7PY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9832-2025-AC-1860 |
Summary
The Specialist Nursing Service is made up of five teams; Lymphoedema, Tissue Viability, Lower Limb Ulcer Service, District Nurse Treatment Centre and the Continence Service. The Administrator will be the first point-of-call over-the-phone for these patients and their relatives when they have queries about their care. The Administrator will also be the admin support for the team of nursing colleagues, by providing office support such as photocopying or ordering supplies. Key Tasks and Responsibilities of the Post: Manning a busy phone line and answering queries from patients, relatives and healthcare professionals. Booking appointments and rearranging diaries for optimum efficiency. Maintaining accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Signposting patients to the appropriate service. Ensuring that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Responding to telephone, email and written queries on behalf of the service area. Maximising the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Promoting the image of the department, checking that notices and leaflets are up to date & well presented. Complying with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Being proactive and contributing ideas for improvement in the way the service is delivered. Having the ability to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensuring that all office support services e.g. post, filing, photocopying etc are delivered in a timely manner. Minute taking and booking meetings via the electronic system Demonstrating own activities to new or less experienced employees. Physical Effort: Frequent sitting & standing. Inputting at a keyboard for most of day. Frequent lifting and carrying of delivery orders. Sorting supplies into a stock room. Mental Effort: Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy. There will be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines. Emotional Effort: There may be some exposure to service users who may exhibit difficult & challenging behaviours. Some difficult situations e.g. being informed of patients passing away. Working conditions: Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties. Please see the attached Job Description.