Warning
This job advert has expired and applications have closed.
Brokerage Officer
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | £27,711 per year |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Ipswich, Suffolk, IP1 2BX |
| Company: | Suffolk County Council |
| Job type: | Permanent |
| Job reference: | 19939 |
Summary
- Suffolk County Council - Endeavour House, Ipswich, IP1 2BX - Hybrid
- £27,711 per annum (pro rata for part time)
- 37 hours per week - Flexible working options available
- Post 1: Permanent
- Post 2: Fixed Term or Secondment for up to 12 months
An exciting opportunity has arisen to join the Suffolk County Council’ s Brokerage Team as a Brokerage Officer working from Endeavour House, Ipswich with the requirement to work a minimum of 2 days a from one of the locality team area offices at either West Suffolk House, Bury St Edmunds, Riverside, Lowestoft, Landmark House Ipswich, or hospitals.
The Placement and Brokerage Team is likely to go through a period of transition to have a wider function as it becomes a Brokerage Service.
- Do you have Precise, objective, accurate recording, reporting and communication skills
- Are you able to clarify tasks, plan work in advance, prioritise work to achieve deadlines and support a team.
- Would you like to work in a varied, challenging and rewarding role?
- Are you passionate about making a positive difference in the lives of adults in Suffolk?
Your role and responsibilities
- You will work closely with Hospital discharge, contract teams, social work, and HomeFirst to promote timely discharges, attend regular meetings and work in the localities with the wider Adult Social Care (ASC) teams to understand and support the local demand.
- You will be required to travel across Suffolk to support and collaboratively work alongside the Contract and Service Development, ASC and Health Teams
- Manage internal and external customer relationships to ensure effective service delivery, attend care capacity meetings, review outstanding care requests, and understand the reports from ASC business information.
You will need
- The ability to make and sustain networks with providers other stakeholders especially during change and uncertainty.
- To take the initiative to learn and use knowledge of new and changing operating systems, processes, and practices, preferably in a care service environment.
- Ability to be flexible and adjust behaviour to suit new procedures, systems, or responsibilities and support the team with this change and maintain high service delivery.
- To be able to demonstrate good IT skills with a view to using various computerised and electronic recording and case management systems.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application
The team
- Serves as the primary contact for Social Care placements across Suffolk, supporting Adult Social Care
- Works proactively to minimise waiting times for individuals requiring their next stage of care
- Fosters a culture that is supportive, inclusive, and committed to continuous self-assessment to enhance practice and deliver better outcomes for our customers
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report
For more information
Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling 01473265609 or emailing Zowie.Easterbrook@suffolk.gov.uk
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Tell us about a time you had to negotiate with an external partner / or provider to achieve better value or outcomes. What was your approach and what was the result?
2. Give an example of a time when you identified a process improvement or efficiency in your team. What steps did you take to implement it?
3. Tell us about a time you worked with multiple stakeholders (e.g. social workers, health teams, providers) to deliver a shared goal. How did you manage differing priorities?
4. Tell us about a time you used data or insight to influence a service delivery decision or improve a process.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 20 July 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- £27,711 per annum (pro rata for part time)
- 37 hours per week - Flexible working options available
- Post 1: Permanent
- Post 2: Fixed Term or Secondment for up to 12 months
An exciting opportunity has arisen to join the Suffolk County Council’ s Brokerage Team as a Brokerage Officer working from Endeavour House, Ipswich with the requirement to work a minimum of 2 days a from one of the locality team area offices at either West Suffolk House, Bury St Edmunds, Riverside, Lowestoft, Landmark House Ipswich, or hospitals.
The Placement and Brokerage Team is likely to go through a period of transition to have a wider function as it becomes a Brokerage Service.
- Do you have Precise, objective, accurate recording, reporting and communication skills
- Are you able to clarify tasks, plan work in advance, prioritise work to achieve deadlines and support a team.
- Would you like to work in a varied, challenging and rewarding role?
- Are you passionate about making a positive difference in the lives of adults in Suffolk?
Your role and responsibilities
- You will work closely with Hospital discharge, contract teams, social work, and HomeFirst to promote timely discharges, attend regular meetings and work in the localities with the wider Adult Social Care (ASC) teams to understand and support the local demand.
- You will be required to travel across Suffolk to support and collaboratively work alongside the Contract and Service Development, ASC and Health Teams
- Manage internal and external customer relationships to ensure effective service delivery, attend care capacity meetings, review outstanding care requests, and understand the reports from ASC business information.
You will need
- The ability to make and sustain networks with providers other stakeholders especially during change and uncertainty.
- To take the initiative to learn and use knowledge of new and changing operating systems, processes, and practices, preferably in a care service environment.
- Ability to be flexible and adjust behaviour to suit new procedures, systems, or responsibilities and support the team with this change and maintain high service delivery.
- To be able to demonstrate good IT skills with a view to using various computerised and electronic recording and case management systems.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application
The team
- Serves as the primary contact for Social Care placements across Suffolk, supporting Adult Social Care
- Works proactively to minimise waiting times for individuals requiring their next stage of care
- Fosters a culture that is supportive, inclusive, and committed to continuous self-assessment to enhance practice and deliver better outcomes for our customers
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report
For more information
Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling 01473265609 or emailing Zowie.Easterbrook@suffolk.gov.uk
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Tell us about a time you had to negotiate with an external partner / or provider to achieve better value or outcomes. What was your approach and what was the result?
2. Give an example of a time when you identified a process improvement or efficiency in your team. What steps did you take to implement it?
3. Tell us about a time you worked with multiple stakeholders (e.g. social workers, health teams, providers) to deliver a shared goal. How did you manage differing priorities?
4. Tell us about a time you used data or insight to influence a service delivery decision or improve a process.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 20 July 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.