Receptionist
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 July 2025 |
| Location: | Swadlincote, DE11 0AE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4578-25-0001 |
Summary
The role Receptionist to work on a part time basis, around 20 hours per week. Shift pattern to be agreed between the opening hours of 7.15am to 6.30pm, Monday to Friday. Flexibility to cover team annual leave absence is essential. This post provides an opportunity for an enthusiastic, highly motivated, hardworking and reliable individual to join our reception team. Previous experience of working as a receptionist in healthcare setting is essential. Requirements for this post: Excellent communication skills, both written and verbal Ability to remain calm, courteous and professional when working under pressure and dealing with difficult situations Respectful of patient confidentiality at all times, ideally previous experience of working within a confidential environment Ability to work both independently and as part of a team Good IT knowledge and skills, ideally previous experience of clinical systems, such as SystmOne and Microsoft packages including MS Teams Knowledge and understanding of medical terminology Ability to be flexible to provide holiday/sickness absence cover in addition to contracted hours Duties may vary from time to time under the direction of the management team, depending on current and evolving practice workload and staff levels Personal Characteristics Confident and resilient Flexible, reliable, professional and discreet Friendly and welcoming Empathetic, patient and understanding Work accurately and methodically in accordance with procedures Be a team player but also able to work alone using their own initiative Confident and able to flex style to deal with range of patients Training and development Previous experience of a similar role is preferred. However, training will be provided. This includes an induction into the role, how to use the IT and phone equipment and the procedures to follow. Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice Procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights Respect for patient confidentiality The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Quality: The post holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Communication: The post holder should recognise the importance of effective communication both internal and external to the practice, and strive to: Communicate effectively with other members of the team Communicate effectively with patients and carers and their significant others Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services, the post holder will: The post holder will: Apply practice policies, standards and guidance Follow practice protocols with referral to GP or practice management as appropriate Discuss with other members of the team how the policies, standards and guidelines will affect own work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.