Operations Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,000 to £34,000 per annum based on experience. |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | LS12 6LL |
| Company: | thebigword |
| Job type: | Permanent |
| Job reference: | 28f4fae2297f475da905 |
Summary
The Role Unveiled
Join our dynamic Operations team at thebigword, where we're dedicated to ensuring the success of our BSL operations! This role is about managing and optimising processes, driving performance, and shaping our future. You'll provide our team with invaluable intelligence, expert guidance, and insights to seize new opportunities all relating to the important services we provide for British Sign Language. If you're ready to lead a team committed to excellence and growth, this is the role for you!
Your Role in Action
As an Operations Manager, you'll oversee the overall running of our UK based team. You'll be responsible for managing team managers, tracking and recording all KPIs and SLAs, addressing recruitment gaps, and driving continuous improvements in our contract performance.
We thrive in a fast-paced environment and value proactive, confident, and organised individuals. As Operations Manager, you'll be expected to:
- Lead and mentor our team, ensuring alignment of skills with tasks for peak performance through regular coaching and training.
- Oversee and support the team by ensuring that they meet deadlines and deliver successful outcomes.
- Drive efficiency by refining processes and ensuring accessibility for the team, continuously innovating to enhance customer and candidate experiences.
- Provide comprehensive insights on policies, compliance, and regional nuances to key stakeholders, advocating for global best practices and consistency.
- Lead meetings, utilise data for informed decision-making, including risk assessment and trend analysis.
- Monitor expenditures, strategise for client gross margin impact, and lead initiatives for improved financial outcomes.
- Record and analyse all KPIs and SLAs, ensuring targets are met and identifying areas for improvement.
- Address any recruitment gaps and ensure a strong pipeline of talent.
- Support Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to ensure alignment and progress on key initiatives.
- Maintain a consistently positive brand image across initiatives, ensuring our reputation aligns with our values at every opportunity.
The Perfect Match: Your Skills & Talents
- Experience in managing an operations team, with an understanding of the complexities and demands.
- Ability to embrace challenges and fast-paced roles, relishing growth opportunities.
- Expertise in data analysis, crafting actionable strategies from insights with creativity.
- Strong communication skills and understanding diverse perspectives.
- Confident leadership, initiating and implementing effective solutions.
- Unwavering passion and determination to exceed targets.
- Resilience, thriving in the face of challenges.
- A team player who revels in collaborative environments and celebrates shared success.
- Effective stakeholder management, nurturing productive relationships.
- Proficiency in using spreadsheets and data for informed decision-making.
- A commitment to client satisfaction, drawing from prior client-facing experiences to deliver exceptional service.
- Experience with or the ability to use British Sign Language is not essential but would be considered an asset.
Proud member of the Disability Confident employer scheme