IT Service Desk Support
| Posting date: | 09 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | GU15 |
| Remote working: | On-site only |
| Company: | Pioneering People |
| Job type: | Permanent |
| Job reference: | AC/E279/ITS-0608-43919 |
Summary
IT Service Desk Support (1st Line Support) / Camberley / Onsite & Field-based / Competitive salary + Training + Career Development
Kickstart Your IT Career
Are you looking to take your first step into the world of IT?
Do you have a passion for technology, problem-solving, and helping people?
Our client is for an enthusiastic junior level IT professional or passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support. Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you.
What’s on Offer?
• Competitive starting salary.
• Supportive and collaborative team environment.
• Opportunities for growth and development within the company.
• Varied role, working on site and in the field with clients.
Key Responsibilities of the IT Service Desk Support:
• Be the first point of contact for technical support queries via phone and email.
• Troubleshoot issues with Windows desktops, laptops, applications, and hardware.
• Log and track customer tickets, escalating where necessary.
• Learn to support Office 365, Active Directory, Exchange, and more.
• Provide excellent customer service while fixing and upgrading user devices.
• Deliver remote support and occasional onsite assistance.
• Get exposure to networking fundamentals (DNS, DHCP, security protocols).
• Play an active role in keeping customers informed and supported.
What You’ll Learn:
They don’t expect you to know everything on day one. You’ll receive:
• Hands-on training with senior IT engineers and team leads.
• Mentoring and career support to grow your technical skills and confidence.
• Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments.
• Development in Microsoft technologies, cloud platforms, and customer service best practice.
What You’ll Need:
• A genuine interest in IT and solving technical issues.
• Some hands-on experience with computers (building, fixing, or supporting).
• Basic knowledge of Windows environments and networks.
• A customer-focused mindset and strong communication skills.
• Good organisational skills and ability to manage your time.
• A full UK driving licence – site visits are part of the role.
This Role Is Perfect For You If:
• You’re a school leaver, college graduate, passed IT apprentice, or self-taught techie ready to build your career.
• You’re eager to learn on the job and grow into a 2nd Line/Engineer role over time.
• You thrive in fast-paced, people-focused environments.
• You want to work for a company that will invest in your development.
About the Company:
Our client is a leading UK Managed Services Provider offering enterprise-level support to businesses across the country. Their team is friendly, passionate, and committed to technical excellence — and they’re proud to help the next generation of IT professionals get started.
Ready to launch your IT career?
Apply now and start your journey with a team that values curiosity, commitment, and continuous learning.