Band 3 Team Administrator - Bath
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | Bath, BA1 3QE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-25-0649 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: All groups of Staff Multidisciplinary Teams Services Users, Carers and members of the public Health and Social Care teams Clinical Commissioning Group staff Third sector/voluntary agencies Community groups and local authority provision Members of Parliament Other statutory agencies e.g. Police, Ministry of Justice etc. - Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. - The arranging and negotiation of various meetings including those with other agency involvement. Negotiating diary conflicts and competing priorities as appropriate. - Exchange verbal and written information with patients, staff and carers relating to progress of cases. - Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information and information that can cover potentially distressing matters. - The provision of and updating of PALS and complaints records, collation of information for ongoing cases. - Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. - Facilitating the administration processes for the Team. - To receive and open mail (paper and electronic as necessary) and distribute/dispatch accordingly ensuring appropriate action is taken with high priority items. - To manage both telephone, email and face to face contacts with distressed service users, carers and members of the public in a supportive and empathetic manner. - Exercise judgement when dealing with patient enquiries, escalating issues to the PALS and Complaints Officers and Senior PALS and Complaints Lead as appropriate. - Arrange meetings and appointments for members of the team and other bookings as required. - Supporting the Team with the Administration of meetings. - Take and distribute formal minutes / meeting notes as necessary. - Input accurate and up to date information into electronic systems. - The post holder will order stationery and other necessary items for the team via the procurement. - Supporting the induction of new staff members as required. - Produce confidential correspondence and reports. - Maintain efficient and effective electronic filing system and extract information as needed. - Clerical duties including photocopying and scanning. - Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards. - Provide cover for colleagues when and where necessary. - Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. - Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. General information for all employees Below is the section of the Job Description with general information for all employees and the requirements on all employees to behave in accordance with AWP values and to support and comply with Policy and Legislation. Some policies are highlighted and must be read by all employees all AWP policies are available on the intranet to employees or you can ask your manager for the policy. Anyone who has any difficulty understanding these requirements please highlight this to your line manager. Please see attached job description for further information.