Insight Advisor - Wolverhampton, West Midlands County
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £24,671 per year |
| Additional salary information: | Excellent Plus Benefits |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | Wolverhampton, West Midlands County, WV10 6TB |
| Company: | Bromford |
| Job type: | Permanent |
| Job reference: | 1119810 |
Summary
About Us: At Bromford, we believe in making a real difference in the lives of our colleagues and customers. We are passionate about delivering excellent customer service and creating a positive impact. Our team thrives on being bold, honest, and brilliant, and we are looking for someone who shares these values to join us as an Insight Advisor.
Job Purpose: As an Insight Advisor, you will play a key role in communicating with our customers, gathering valuable feedback to help us improve our services. Your insights will support our mission to help our colleagues and customers thrive.
Responsibilities:
To be successful, you’ll need to be someone who genuinely cares about people. This is not your typical office or administrator job; if you enjoy interacting with a wide range of people on the phone, and if you are motivated enough to make calls proactively to engage with customers, this is the ideal role for you. You’ll spend the majority of your time talking with customers on the phone and collecting feedback via email and text surveys about our services. You will be our technical expert on our insight and feedback system, building and maintaining surveys to ensure feedback data is accurate and robust.
You’ll be targeted in this role by the amount of quality calls you complete every day, so you must be able to manage your workload effectively whilst juggling multiple priorities. You must be self-motivated and have a proactive approach to making outbound calls.
Additionally, you will maintain and respond to emails in the insight team inbox and archive old feedback data in line with legislation. You will support colleagues with onboarding and training on the feedback system, conduct additional feedback research, and ensure timely delivery. You will also update and maintain the feedback area on our hub and website and continuously seek ways to improve our services.
Experience and Skills:
- Excellent communication skills, both on the telephone and in writing, via email.
- Ability to work efficiently in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Team player with a positive attitude.
- Proficiency in updating online systems and entering data accurately.
- Passion for delivering excellent customer service.
What We Offer:
- A 4-month fixed-term contract working 37.5 hours per week.
- Flexible hours available, including evenings and weekends, to accommodate census requirements.
- You can be based from any of our main offices in Lichfield (WS13 6WA), Wolverhampton (WV10 6TB), Chipping Sodbury (BS37 6JX ) or Tewkesbury(GL20 8ND).
- A supportive and collaborative work environment.
- Opportunities for personal and professional growth.
- The chance to make a real difference in the lives of our customers.
Join Us: If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Apply now to join our team and help us create a brighter future for our customers and colleagues. Please take a moment to refer to the job description.
The closing date is 23 July with interviews taking place 4 August.
This advert is subject to an early closing, depending on application volume. Therefore, we encourage you to make an early application.
If you have previous experience as a feedback advisor, feedback analyst, complaints advisor, customer care advisor, customer service advisor, or something else similar, it would be great to hear from you.