Clinical Receptionist / Healthcare Navigator
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £12.94 per hour |
| Additional salary information: | £12.94 an hour |
| Hours: | Full time |
| Closing date: | 26 July 2025 |
| Location: | Exeter, EX4 7BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4524-25-0004 |
Summary
Key Duties and Areas of Responsibility The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. This is not an exhausted list, duties may be varied from time to time under the direction of Reception Lead dependent on current and evolving Practice workload and staffing levels. Triage Work closely with Triage Doctor to schedule medical appointments based on incoming referrals. Managing eConsolation and directing or handling queries accordingly. Liaising with patients with regards to bookings (text & emails). Returning patients phone calls and deal with queries. Maintaining and monitoring the practices appointments system. Administration Process radiology (imaging referrals, ultrasound requests). Administration of Out of Area Registrations (queries, further information needed, letter etc.). Processing prescriptions in accordance with Practice guidelines (general & repeated). Handling general emails and ensure professional and prompt reply (patients, x-rays, scans etc.). Filing and retrieving paperwork / patients records. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Filing, photocopying, extracting, and scanning on to medical records. Completing various forms, including insurance forms and registrations for treatment of patients. Identifying and sorting medication review appointments or blood tests. Dealing appropriately with tasks and notifications to and from Doctors, Nurses, PCN team and other health professionals. New patients registration (including temporary patients) checking forms, printing forms and updating the system. Follow-up on results from hospital or laboratory. Manging tasks forwarded by GPs and deal with their queries accordingly. Administration of urgent notifications on SystmOne. New-born administration (registration, vaccinations, follow-up, appointment etc.). Processing deaths and update the system accordingly. Processing and distributing incoming and outgoing mail. Helping with medical secretarial duties as and when required (referrals, letters, follow-ups etc). Phone calls Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information accordingly. Handling referral queries from patients. Book appointments - complex (example-HGV, Mother & baby, minor operations). Cancelling appointments and rebooking in accordance with GPs availability. Giving blood test results to patients based on GPs comments. Front Desk Receiving and routing patients for appointments on arrival Deal with all general patient enquiries, explain procedures and make new and follow-up appointments. Handing out prescriptions as well as dealing with samples/specimens from patients. Ensure that visitors have been logged on a visitors book and signed out when they leave the premises. Receiving deliveries and making sure the recipient is notified. Other General Responsibilities Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Assist clinicians with chaperone duties following chaperone training completion. Booking an ambulance as and when required. IGPR / Reports / Adstra. Performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming, non-judgmental. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Completing all mandatory training on eLearning/Bluestream, ensuring that it is always up to date. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with other professionals / teams to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers in a positive friendly manner. Recognise peoples needs for alternative methods of communication and respond accordingly.