Assistant Practice Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Bolton, BL2 6DQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2782-25-0001 |
Summary
Main Duties and Responsibilities Claims & Income Management Responsible for the timely preparation, submission, and follow-up of all claims (e.g. CQRS, DES, IIF, PCN-related activity, and Local Enhanced Services). Maintain accurate records of claimable activity and ensure robust systems are in place to maximise practice income. Monitor income streams and work closely with the Practice Manager to produce financial reports and identify trends, discrepancies, or opportunities for improvement. Enhanced Services Monitoring Oversee and track compliance with Enhanced Services contracts. Liaise with clinical staff to ensure delivery of service specifications and assist in audit preparation and submissions. Support development of templates and processes to standardise data collection for performance monitoring. Reception Team Oversight Provide support to Reception Supervisors as required. Support with training for Reception Supervisors as required. Support the Practice Manager in embedding a culture of patient-centred service and continuous improvement. Operational Support Support in managing complaints, incidents, and significant event reviews. Contribute to policy development, quality improvement initiatives, and CQC compliance preparation. Multi-site and Ad-hoc Support The role includes working across more than one site. Flexibility to provide ad-hoc support at other sites is required, particularly during periods of staff absence or increased operational demand. Person Specification Essential Experience in a primary care, NHS, or similar regulated setting Strong administrative, organisational, and problem-solving skills Experience with claims processes, income tracking, and performance monitoring Excellent interpersonal and communication skills Ability to prioritise, multitask, and work independently Proficient in Microsoft Office and clinical systems (e.g. EMIS) Desirable Experience supervising staff or managing teams Familiarity with CQC standards, Enhanced Services, and NHS contract requirements Working knowledge of CQRS, PCN structures, and income reconciliation What We Offer A supportive, inclusive, and collaborative working environment Opportunities for professional development and training NHS pension scheme eligibility On-site parking (where available)