IT Support
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £26,000.00 per year |
| Additional salary information: | £26000.00 a year |
| Hours: | Full time |
| Closing date: | 22 July 2025 |
| Location: | Bramley, Leeds, LS13 2BL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2381-25-0021-FF |
Summary
Key Responsibilities Configure and tailor SMARTconsult platforms for individual GP surgeries, activating only the consultation types relevant to their needs. Collaborate with clinical leads and administrative staff to understand and implement custom workflows. Lead remote and on-site onboarding sessions for GP surgery teams. Deliver training to clinical and non-clinical staff on the usage and benefits of SMARTconsult. Provide comprehensive documentation and user guidance. Manage activation and deactivation of systems as required per surgery schedules and policies. Ensure smooth handover post-implementation to support channels. Track platform usage metrics and user feedback to identify engagement trends and issues. Monitor system for performance anomalies, and escalate or troubleshoot any identified errors. Support quality assurance and contribute to ongoing system improvements. Act as the liaison between surgeries, internal tech teams, and external partners. Help surgeries understand the regulatory requirement for online consultation systems and how SMARTconsult meets those standards.