Service Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £41,300 to £44,191 per year |
| Hours: | Full time |
| Closing date: | 21 July 2025 |
| Location: | London |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 412140/2 |
Summary
Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As a Service Manager you will liaise with internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
As a Service Manager you will have a strong understanding of IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. By using your knowledge and experience of Service Management, as well as being results-driven and methodological, you will effectively influence change within one of the largest government organisations.
You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you and your team are responsible for. You will also work closely with both internal and external technical teams to ensure the quality of the service being delivered meets the business needs.
Key Responsibilities
Your main day to day responsibilities will be:
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
- Supporting Senior Service Managers in managing internal and external supplier performance in the interest of the customer - depending on the service you may be required to manage service reviews with little or no supervision.
- Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Identifying, and in some cases, leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
- Identifying and escalating service risks so that they are managed appropriately.
Other day to day activities
You will also be expected to carry out the following day to day activities:
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt in order to reach consensus · building effective partnerships with peers across the technology organisation.
- Ensuring that all suppliers carry out processes to ITIL standards, or those that are defined by DDaT.
- Representing customers in Service Readiness reviews and assessments.
- Promoting a culture of customer satisfaction.
- Mentoring more newer members of the Service Management community.
- Participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis.
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