Retail Security Officer
| Posting date: | 09 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | EH20 9BY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78846 |
Summary
Job Overview
-Region: Scotland - Edinburgh
-Job title: Retail Security Officer
-Location: Ikea Edinburgh
-Hours: Full time 4 on 4 off Shift pattern (average 42hrs a week)(Free Parking and great access by Public Transport)
-Job Overview: Mitie is looking for Retail Security Officer for a prestigious client in the Edinburgh area who can deliver exceptional customer service whilst creating a safe and secure shopping environment for all. A full background check will be completed including a full 5-year employment/education history. Ideally you will already hold an SIA licence.
Main Duties
Operations
-To deliver industry leading customer service and maintain a uniformed presence to deter criminal activity.
-Work with the on-site risk and compliance team to detect criminal activity, remove ASB, and carry out control room duties as required. Liaise with the on-site Risk Management Team, you will contribute towards creating a risk aware culture by also actioning incident reports, deal with customer enquiries, and work with local authorities.
-The ideal candidate will already have experience working within a fast-paced environment and has experience working in loss prevention and security.
-Previous experience working with NVR CCTV, fire, intruder, access control, and BMS systems is desirable.
-Knowledge of ASCONE, PACE, and safe working practices is also desirable.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
Benefit:
inclusive induction and training programme to deliver the exceptional
-Access to Mitie's outstanding employee benefits such as:MiDeals, Share Incentive Plans, Cycle to Work Scheme, SmartTech, reward schemes and online GP services. · Apprenticeship schemes · Progression and development opportunities.
-All this in addition to the excellent client facilities such as subsidised restaurant, free parking, committed site training
-including Fire Warden and L3 First Aid at Work to become a fully integrated and valued part of the IKEA Family!
What we are looking for
-Previous Security Experience
-SIA License - Door supervisor
-SIA License - CCTV desirable
-SC Clearance desirable