Visit Centre Support Worker
| Posting date: | 09 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | 1 Tigers Road, Wigston, Leicestershire, Fosse Way Prison. LE18 4TN |
| Remote working: | On-site only |
| Company: | POPS |
| Job type: | Permanent |
| Job reference: | vcfoss |
Summary
PURPOSE OF THE POST
Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.
MAIN TASKS
Meet and greet all visitors to the establishment.
Ensure a friendly and welcoming environment for visitors.
Provide practical and emotional support to visitors where required.
To maintain confidentiality and security of information.
Update notice boards and information stands with relevant information of relevance as directed.
Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
Update POPS’ in house case management system where required.
Serve hot and cold drinks to visitors from the visit centre café if required.
Assist with arrangement and delivery of Family Forums when required.
Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
Participate in training relevant to the post.
Undertake any other relevant duties as requested by POPS’ Family Service Manager.
Flexible approach to the role, including working weekdays and weekends on a rota basis.
Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.
MAIN TASKS
Meet and greet all visitors to the establishment.
Ensure a friendly and welcoming environment for visitors.
Provide practical and emotional support to visitors where required.
To maintain confidentiality and security of information.
Update notice boards and information stands with relevant information of relevance as directed.
Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
Update POPS’ in house case management system where required.
Serve hot and cold drinks to visitors from the visit centre café if required.
Assist with arrangement and delivery of Family Forums when required.
Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
Participate in training relevant to the post.
Undertake any other relevant duties as requested by POPS’ Family Service Manager.
Flexible approach to the role, including working weekdays and weekends on a rota basis.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.