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Operations Team Leader

Job details
Posting date: 09 July 2025
Salary: £30,000 to £31,000 per year
Hours: Full time
Closing date: 08 August 2025
Location: Cambridgeshire, Eastern England
Remote working: On-site only
Company: Cambridge Online
Job type: Permanent
Job reference: Jobref M12025

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Summary

Main Responsibilities
• Oversee all outreach sessions for the charity - including calendar management for the team, resource allocation across the various sessions, event marketing, appropriate data recording, securing the venues, and any related health and safety.
• Directly deliver sessions within the agreed plans as and when this is required to support the team.
• Oversee the recruitment, training, management, and allocation of volunteers for the outreach activity programme.
• Be responsible for the timely and accurate reporting of outreach activities by the team using the agreed process and defined metrics.
• Identify venues that are underperforming and formulate plans to meet the desired minimum performance levels, and / or identify new venues that could be substituted or added to the schedule.
• Propose a monthly outreach plan to the management team that makes the optimal use of our resources whilst also meeting or exceeding the requirements and conditions of the relevant grants.
• Agree and share the outreach plan in a timely fashion with the team and confirm their individual roles and responsibilities.
• Contribute to the operational effectiveness of the charity.

Key Deliverables
• Deliver the agreed outreach programme to the agreed plan.
• Ensure that there are sufficient resources in play to deliver the plan (venues, team members, volunteers).
• Take responsibility for the accurate, legal, and timely recording of all related data.
• Work with the senior management team on identifying and developing new opportunities to extend the charity’s reach and impact.

Necessary Skills
• GCSE English and Mathematics (Grade C or above)
• Has a good grasp of basic office skills, using a computer, saving files, printing, emailing – Familiarity with Microsoft Office and Teams is a plus.
• Willingness to network and utilise social media to augment their role.
• Good organizational and interpersonal skills
• Enjoys personal responsibility, problem solving, and delivering change.
• Cares about digital exclusion and the social issues that it causes
• Has a current full driving licence and access to a vehicle during normal working hours.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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