Operations Team Leader
Posting date: | 09 July 2025 |
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Salary: | £30,000 to £31,000 per year |
Hours: | Full time |
Closing date: | 08 August 2025 |
Location: | Cambridgeshire, Eastern England |
Remote working: | On-site only |
Company: | Cambridge Online |
Job type: | Permanent |
Job reference: | Jobref M12025 |
Summary
• Oversee all outreach sessions for the charity - including calendar management for the team, resource allocation across the various sessions, event marketing, appropriate data recording, securing the venues, and any related health and safety.
• Directly deliver sessions within the agreed plans as and when this is required to support the team.
• Oversee the recruitment, training, management, and allocation of volunteers for the outreach activity programme.
• Be responsible for the timely and accurate reporting of outreach activities by the team using the agreed process and defined metrics.
• Identify venues that are underperforming and formulate plans to meet the desired minimum performance levels, and / or identify new venues that could be substituted or added to the schedule.
• Propose a monthly outreach plan to the management team that makes the optimal use of our resources whilst also meeting or exceeding the requirements and conditions of the relevant grants.
• Agree and share the outreach plan in a timely fashion with the team and confirm their individual roles and responsibilities.
• Contribute to the operational effectiveness of the charity.
Key Deliverables
• Deliver the agreed outreach programme to the agreed plan.
• Ensure that there are sufficient resources in play to deliver the plan (venues, team members, volunteers).
• Take responsibility for the accurate, legal, and timely recording of all related data.
• Work with the senior management team on identifying and developing new opportunities to extend the charity’s reach and impact.
Necessary Skills
• GCSE English and Mathematics (Grade C or above)
• Has a good grasp of basic office skills, using a computer, saving files, printing, emailing – Familiarity with Microsoft Office and Teams is a plus.
• Willingness to network and utilise social media to augment their role.
• Good organizational and interpersonal skills
• Enjoys personal responsibility, problem solving, and delivering change.
• Cares about digital exclusion and the social issues that it causes
• Has a current full driving licence and access to a vehicle during normal working hours.
Proud member of the Disability Confident employer scheme