Area Tenancy Manager
| Posting date: | 09 July 2025 |
|---|---|
| Salary: | £21.71 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Wembley, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5271833 |
Summary
What's involved with this role:
Job Title: Area Tenancy Manager
Ref: Brent 5271833
Pay rate: £21.71 per hour PAYE
The role:
We are seeking an experienced, confident and empathetic Area Tenancy Manager to directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction.
You will need to be able to work flexibly, which may include working out of hours, attending home visits and evening meetings, as necessary, to carry out this role.
Some key responsibilities:
To manage tenancies, end to end, let to re-let, taking full ownership of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes
To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties
To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed
Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues
Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same
To work continuously to promote digital inclusion, supporting tenants to achieve channel shift enabling them to confidently raise repairs, paying rent and Council Tax through My Account, increasing use of Direct Debit payments for all regular transactions
Act as the landlord's representative by balancing empathy with commercial goals—maximising rental income through lettings, audits, and inspections—while supporting residents’ well-being and preventing arrears, voids, or illegal occupancy
To develop and maintain a sound understanding of the support needs of vulnerable individuals/families and pathways of support
Support individuals to apply for all benefits available to them and jointly attend appointments when necessary, promoting a ‘rent first’ attitude
What the client is looking for:
CIH Level 3 qualification or above
In-depth knowledge of local authority services and housing sector trends
Strong grasp of the Protection from Eviction Act 1977 and Housing Act 1988, especially around managing Assured and Assured Shorthold Tenancies
Solid understanding of welfare benefits, including Universal Credit
Awareness of equality, diversity, and issues affecting social housing tenants
Proficient IT skills
Thorough knowledge of social housing regulations and how to apply them in daily practice
Proven track record of delivering customer-first services with empathy
Resilient and empathetic — able to manage expectations while remaining calm and assertive under pressure
Excellent interpersonal skills, with the ability to convey complex written and oral information clearly and effectively
Ability to effectively interpret a range of different legislation and procedures and clearly explain the information to tenants
Ability and commitment to maintain detailed, evidence-based records in real time
Ability to create an effective balance between tenancy sustainment and enforcement, with an aim to help tenants remain in their homes, but not at the cost of others’ safety
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Brent 5271833
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.