PPM Coordinator
| Posting date: | 08 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78273 |
Summary
Working within the NMN PPM team, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year.
Part of a team who are the central point of contact for customers and operational colleagues.
-Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
-Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
-Liaise with colleagues, key stakeholders, operational staff, and management to resolve queries and issues in a timely manner to assist with the smooth running of the NMN.
-Validate delivery data, ensuring issues such as duplication and suppression inaccuracies are identified and remedied swiftly.
-When required, be responsible for the management and daily interaction of third party suppliers (sub-contractors).
-Responsible for the mitigation of work orders ensuring sufficient evidence is obtained from various areas of the business when required.
-Maximising the in house use of CAFM systems, ensuring detailed log notes are applied to all work orders.
-Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
-Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
-Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems
-Monitor, action and escalate incidents as appropriate to ensure that agreed service levels are maintained, keeping key stakeholders informed of job status through to resolution.
-Actively seek opportunities to highlight where ways of working can be improved to make for a better customer or colleague experience.
-Appreciate and understand specific contract obligations in order to eliminate potential errors in administration of jobs
-Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
-Obtain, create and upload documentation to support multiple areas of the wider business such as invoicing and compliance.
-Undertake relevant training as and when required, to ensure knowledge and understanding making sure levels of capability are maintained in order to fulfil duties.
-Listens to and talks to others to break down barriers and find ways to resolve conflict.
Part of a team who are the central point of contact for customers and operational colleagues.
-Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
-Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
-Liaise with colleagues, key stakeholders, operational staff, and management to resolve queries and issues in a timely manner to assist with the smooth running of the NMN.
-Validate delivery data, ensuring issues such as duplication and suppression inaccuracies are identified and remedied swiftly.
-When required, be responsible for the management and daily interaction of third party suppliers (sub-contractors).
-Responsible for the mitigation of work orders ensuring sufficient evidence is obtained from various areas of the business when required.
-Maximising the in house use of CAFM systems, ensuring detailed log notes are applied to all work orders.
-Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
-Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
-Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems
-Monitor, action and escalate incidents as appropriate to ensure that agreed service levels are maintained, keeping key stakeholders informed of job status through to resolution.
-Actively seek opportunities to highlight where ways of working can be improved to make for a better customer or colleague experience.
-Appreciate and understand specific contract obligations in order to eliminate potential errors in administration of jobs
-Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
-Obtain, create and upload documentation to support multiple areas of the wider business such as invoicing and compliance.
-Undertake relevant training as and when required, to ensure knowledge and understanding making sure levels of capability are maintained in order to fulfil duties.
-Listens to and talks to others to break down barriers and find ways to resolve conflict.