Contact Centre Claims Advisor
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £26,000.00 per year |
| Additional salary information: | Free Corporate Benenden Health membership,Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working. |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | YO26 4GG |
| Remote working: | On-site only |
| Company: | Benenden Health |
| Job type: | Permanent |
| Job reference: | 00496 |
Summary
Benenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.
Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
Excellent telephone manner and an ability to adapt to different situations
Enthusiastic, passionate and positive
Self-motivated and resilient
Desire to help others
We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members.
A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 1st September 2025. You must be available for the whole training period and have no annual leave.
Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.
Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
Excellent telephone manner and an ability to adapt to different situations
Enthusiastic, passionate and positive
Self-motivated and resilient
Desire to help others
We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members.
A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 1st September 2025. You must be available for the whole training period and have no annual leave.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.