Event Healthcare Delivery Lead
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33,201 per year |
| Hours: | Full time |
| Closing date: | 05 August 2025 |
| Location: | PR1 1LD |
| Remote working: | On-site only |
| Company: | St John Ambulance |
| Job type: | Permanent |
| Job reference: | 283110JCP |
Summary
Role: Event Healthcare Delivery Lead
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
St John Ambulance is England’s leading first aid charity, with a bold ambition to become the market leader in Event Healthcare. We are now seeking an Event Healthcare Delivery Lead to help bring this vision to life. In this pivotal role, you will lead and support the delivery of event healthcare services across your region, ensuring an exceptional customer experience and high standards of operational excellence. You will be responsible for managing the full lifecycle of event opportunities, from planning through to delivery, while working closely with internal teams and external partners to maximise growth and ensure strong governance. This is a dynamic and varied role that requires flexibility, as it involves regular travel within your region, occasional national travel with overnight stays, and working on-site at events to support successful service delivery. A 5-out-of-7-day working pattern will be required to meet the needs of both the organisation and our customers
About You
Experienced in leading teams (both employee and volunteer-based) across geographically dispersed settings to deliver high-quality event healthcare services
Proven track record in managing commercial operations with turnovers of £0.75m or more, and in developing operational processes that ensure consistency and compliance
Skilled in building collaborative, results-focused teams and fostering strong partnerships with external organisations and customers.
Strong leadership abilities, with the capability to inspire, delegate, prioritise, and make sound decisions while navigating complex or conflicting priorities.
In-depth knowledge of the event industry, including regulatory compliance, risk assessment, and safety best practices, complemented by excellent communication, negotiation, and customer service skills.
About the Role
Lead a team in the planning, delivery, and management of Event Healthcare opportunities, identifying ways to enhance charitable impact and profitability
Drive high standards of customer service by gathering feedback, ensuring satisfaction, and building strong relationships with existing and potential event customers
Ensure full compliance with national standards and internal governance, contributing to the ongoing development and improvement of procedures and reporting processes
Maximise revenue growth and profit margins while maintaining consistency, fairness, and a positive experience for our people, customers, and patients
Produce high-quality documentation aligned with client expectations and take ownership of specific areas of the Event Healthcare service based on your expertise, actively involving and empowering St John people in continuous improvement.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below