Hotel and accommodation manager
| Posting date: | 08 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | E7 9HL |
| Remote working: | On-site only |
| Company: | Room Board Ltd t/as Hotel DC |
| Job type: | Permanent |
| Job reference: |
Summary
Key Responsibilities:
Guest Services & Experience:
Ensure excellent customer service standards are maintained throughout the guest's stay.
Handle guest feedback, complaints, and special requests in a professional and timely manner.
Monitor online reviews and feedback channels and implement improvements.
Accommodation Management:
Oversee housekeeping and room service to ensure rooms and facilities are clean, safe, and well-maintained.
Coordinate room allocation and availability with the front office and booking systems.
Ensure compliance with health, hygiene, and safety regulations.
Team Leadership:
Recruit, train, supervise, and evaluate accommodation staff (e.g., housekeeping, front desk).
Organize work schedules, delegate tasks, and monitor performance.
Promote a positive team environment and high standards of customer care.
Operations & Administration:
Maintain accurate records of occupancy, revenues, and expenses.
Prepare budgets, forecasts, and reports for senior management.
Manage supplier relationships and inventory for accommodation-related supplies.
Facility & Property Oversight:
Monitor the condition of the property, liaise with maintenance teams, and ensure timely repairs.
Ensure security protocols are in place and adhered to across guest and staff areas.
Key Skills and Competencies:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Attention to detail and high standards of cleanliness
Problem-solving and conflict resolution skills
Ability to work under pressure and handle multiple tasks
Knowledge of hotel management systems (e.g., Opera, Cloudbeds)
Qualifications and Experience:
Previous experience in hotel or accommodation management (2–5 years minimum)
Familiarity with booking and front-desk software systems
Knowledge of health, safety, and hygiene standards
Working Conditions:
May include evenings, weekends, and public holidays
On-call duties may be required for emergency situations
Work is typically performed on-site at the hotel or accommodation facility
Guest Services & Experience:
Ensure excellent customer service standards are maintained throughout the guest's stay.
Handle guest feedback, complaints, and special requests in a professional and timely manner.
Monitor online reviews and feedback channels and implement improvements.
Accommodation Management:
Oversee housekeeping and room service to ensure rooms and facilities are clean, safe, and well-maintained.
Coordinate room allocation and availability with the front office and booking systems.
Ensure compliance with health, hygiene, and safety regulations.
Team Leadership:
Recruit, train, supervise, and evaluate accommodation staff (e.g., housekeeping, front desk).
Organize work schedules, delegate tasks, and monitor performance.
Promote a positive team environment and high standards of customer care.
Operations & Administration:
Maintain accurate records of occupancy, revenues, and expenses.
Prepare budgets, forecasts, and reports for senior management.
Manage supplier relationships and inventory for accommodation-related supplies.
Facility & Property Oversight:
Monitor the condition of the property, liaise with maintenance teams, and ensure timely repairs.
Ensure security protocols are in place and adhered to across guest and staff areas.
Key Skills and Competencies:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Attention to detail and high standards of cleanliness
Problem-solving and conflict resolution skills
Ability to work under pressure and handle multiple tasks
Knowledge of hotel management systems (e.g., Opera, Cloudbeds)
Qualifications and Experience:
Previous experience in hotel or accommodation management (2–5 years minimum)
Familiarity with booking and front-desk software systems
Knowledge of health, safety, and hygiene standards
Working Conditions:
May include evenings, weekends, and public holidays
On-call duties may be required for emergency situations
Work is typically performed on-site at the hotel or accommodation facility