Customer Service Advisor
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £14.21 per hour |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | CA28 7XY |
| Remote working: | On-site only |
| Company: | Blue Arrow |
| Job type: | Temporary |
| Job reference: |
Summary
Customer Service Advisor – Income Team
Location: Whitehaven, Cumbria
Contract: 6-month temporary assignment (potential to become permanent)
Pay Rate: £14.21 per hour
Start Date: 28/07/2025
Hours: Full-time, 37 hours per week. Shifts between 8am–8pm on a 4-week rolling rota (after training).
Training: Full-time, Monday to Friday, 9am–5pm for 4 weeks
Join a Team That Makes a Difference
We’re recruiting passionate Customer Service Advisors to join a growing income team based in the scenic coastal town of Whitehaven. This is a fantastic opportunity to work in a supportive environment where your communication skills and customer-first mindset will truly shine.
What You’ll Be Doing
You’ll be the first point of contact for customers, delivering high-quality service across multiple channels including phone, web-chat, email, and written correspondence. You’ll take ownership of each interaction, ensuring queries are resolved efficiently and customers are kept informed every step of the way.
Key Responsibilities
• Handle inbound and outbound customer contacts across multiple channels including phone, web-chat, email, and written correspondence
• Provide a high-quality, friendly, and efficient service to all customers
• Take ownership of customer queries from initial contact through to resolution
• Ensure all promised actions are completed and customers are kept informed throughout
• Accurately update customer records and systems during and after interactions
• Work collaboratively with colleagues and other departments to resolve complex issues
• Adhere to company policies, procedures, and regulatory requirements
• Maintain a positive and professional attitude, even in challenging situations
• Meet individual and team performance targets, including quality and productivity metrics
• Participate in training, coaching, and continuous improvement initiatives
What We’re Looking For
✅ Customer Service Experience: You’ve worked in a customer-facing role and know how to deliver a great experience.
✅ Excellent Communication: You’re a great listener, clear communicator, and can build rapport with ease.
✅ Tech Confidence: You’re comfortable using IT systems while engaging with customers.
✅ Resilience & Responsiveness: You stay calm under pressure and respond quickly to customer needs.
Location: Whitehaven, Cumbria
Contract: 6-month temporary assignment (potential to become permanent)
Pay Rate: £14.21 per hour
Start Date: 28/07/2025
Hours: Full-time, 37 hours per week. Shifts between 8am–8pm on a 4-week rolling rota (after training).
Training: Full-time, Monday to Friday, 9am–5pm for 4 weeks
Join a Team That Makes a Difference
We’re recruiting passionate Customer Service Advisors to join a growing income team based in the scenic coastal town of Whitehaven. This is a fantastic opportunity to work in a supportive environment where your communication skills and customer-first mindset will truly shine.
What You’ll Be Doing
You’ll be the first point of contact for customers, delivering high-quality service across multiple channels including phone, web-chat, email, and written correspondence. You’ll take ownership of each interaction, ensuring queries are resolved efficiently and customers are kept informed every step of the way.
Key Responsibilities
• Handle inbound and outbound customer contacts across multiple channels including phone, web-chat, email, and written correspondence
• Provide a high-quality, friendly, and efficient service to all customers
• Take ownership of customer queries from initial contact through to resolution
• Ensure all promised actions are completed and customers are kept informed throughout
• Accurately update customer records and systems during and after interactions
• Work collaboratively with colleagues and other departments to resolve complex issues
• Adhere to company policies, procedures, and regulatory requirements
• Maintain a positive and professional attitude, even in challenging situations
• Meet individual and team performance targets, including quality and productivity metrics
• Participate in training, coaching, and continuous improvement initiatives
What We’re Looking For
✅ Customer Service Experience: You’ve worked in a customer-facing role and know how to deliver a great experience.
✅ Excellent Communication: You’re a great listener, clear communicator, and can build rapport with ease.
✅ Tech Confidence: You’re comfortable using IT systems while engaging with customers.
✅ Resilience & Responsiveness: You stay calm under pressure and respond quickly to customer needs.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.