Parts Advisor - Nights
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive salary, Bonus scheme |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | 388-396 Trafford Park Road, Trafford Park, Manchester, M17 1HG |
| Remote working: | On-site only |
| Company: | eStar Truck and Van Ltd |
| Job type: | Permanent |
| Job reference: | TP/PA/0725 |
Summary
We are recruiting for a commercial vehicle Parts Advisor to join the team here at our Mercedes-Benz dealership located in Trafford Park!
As a Parts Advisor you will be responsible for receiving all parts orders and ensuring they are accurately and promptly picked and despatched. You will also use your technical expertise and knowledge to provide a first-class service by interpreting customer requirements, providing advice and locating items through various methods as required.
We are looking for someone who enjoys speaking to a range of external and internal customers and has previous experience in commercial parts and stock control.
Package Details:
• Competitive salary
• Based onsite in Trafford Park
• 46 hours per week, Monday – Thursday
• 19:00 – 07:00, Nights
• 25 days’ holiday each year inclusive of bank holidays
• Permanent
• Bonus scheme
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced neonatal pay
• Free eye tests
• Free flu jabs
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay
Key Purpose of the Job:
• To receive all parts orders and ensure that they are accurately and promptly picked and despatched
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times
Accountabilities:
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices
• Match orders against stock items and advising customer of any items which are not stocked or need ordering
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
• Make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted
• Ensure all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered at all times
Skills and Competencies Required:
• Good telephone answering/interpersonal skills
• Ability to work under pressure
• Previous parts department/stock control experience
• Previous experience with Mercedes-Benz products an advantage
• Enthusiasm to deliver the Mercedes-Benz customer experience
• Good administration skills/organisation skills
• Ability to work effectively within a team environment
• Flexible approach to work and adaptable to thrive in a changing environment
• IT literate
As a Parts Advisor you will be responsible for receiving all parts orders and ensuring they are accurately and promptly picked and despatched. You will also use your technical expertise and knowledge to provide a first-class service by interpreting customer requirements, providing advice and locating items through various methods as required.
We are looking for someone who enjoys speaking to a range of external and internal customers and has previous experience in commercial parts and stock control.
Package Details:
• Competitive salary
• Based onsite in Trafford Park
• 46 hours per week, Monday – Thursday
• 19:00 – 07:00, Nights
• 25 days’ holiday each year inclusive of bank holidays
• Permanent
• Bonus scheme
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced neonatal pay
• Free eye tests
• Free flu jabs
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay
Key Purpose of the Job:
• To receive all parts orders and ensure that they are accurately and promptly picked and despatched
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times
Accountabilities:
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices
• Match orders against stock items and advising customer of any items which are not stocked or need ordering
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
• Make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted
• Ensure all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered at all times
Skills and Competencies Required:
• Good telephone answering/interpersonal skills
• Ability to work under pressure
• Previous parts department/stock control experience
• Previous experience with Mercedes-Benz products an advantage
• Enthusiasm to deliver the Mercedes-Benz customer experience
• Good administration skills/organisation skills
• Ability to work effectively within a team environment
• Flexible approach to work and adaptable to thrive in a changing environment
• IT literate