Visitor Experience Assistants
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £10,347 to £14,585 per year, pro rata |
| Hours: | Part time |
| Closing date: | 22 July 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Birmingham Museums Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
Fixed Term roles until 31st March 2026
Location: Museum of the Jewellery Quarter (MJQ)
1 role working 22.2 hours per week 9am-5pm, Thursday – Saturday
Salary: £14,585.44 per annum
2 roles working 15:75 hours per week 10:45-4:15pm, Thursday - Saturday
Salary: £10,347.78 per annum
Are you passionate about visitor experience?
We are looking for enthusiastic, hardworking, and positive individuals to join us as we start to re-open the Museum of the Jewellery Quarter (MJQ). You’ll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience!
We are looking for the right people who will enjoy enriching the visitor experience by:
Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities.
Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
Deliver a consistently high level of customer service.
Assist visitors with queries in a prompt, professional, courteous and friendly manner.
Lead tours to deliver interesting facts and engage audiences.
You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
Have an understanding of safeguarding
Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.
If you believe these roles are for you, then please apply! Please do not add your CV as we do not accept these.
We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.
Any offer of employment will be subject to pre-employment checks being carried out.
Close date for applications is 22nd July 2025.
Location: Museum of the Jewellery Quarter (MJQ)
1 role working 22.2 hours per week 9am-5pm, Thursday – Saturday
Salary: £14,585.44 per annum
2 roles working 15:75 hours per week 10:45-4:15pm, Thursday - Saturday
Salary: £10,347.78 per annum
Are you passionate about visitor experience?
We are looking for enthusiastic, hardworking, and positive individuals to join us as we start to re-open the Museum of the Jewellery Quarter (MJQ). You’ll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience!
We are looking for the right people who will enjoy enriching the visitor experience by:
Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities.
Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
Deliver a consistently high level of customer service.
Assist visitors with queries in a prompt, professional, courteous and friendly manner.
Lead tours to deliver interesting facts and engage audiences.
You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
Have an understanding of safeguarding
Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.
If you believe these roles are for you, then please apply! Please do not add your CV as we do not accept these.
We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.
Any offer of employment will be subject to pre-employment checks being carried out.
Close date for applications is 22nd July 2025.